Abeka Customer Experience (Part Time / Remote)

Dedicated to Excellence, Committed to Service Abeka Customer Experience (Part Time / Remote)The Customer Experience Agent receives customer inquiries, resolves customer issues, provides product information & support, and maintains accurate customer records. Available in these states : AL, FL, GA, ID, IN, IA, LA, MS, NC, OH, OK, PA, TN, TX, VA, WI and WV. Pay is $15.53 / hr. Work hours : 15-25 hrs. / week, varying between off-peak and peak seasons. No benefits. Receive Customer Inquiries Answer phone calls, chat messages, and emails from customers regarding orders, product details, billing, technical issues, or general questions. Resolve Customer Issues Identify the root cause of customer problems, provide solutions, troubleshoot technical difficulties, and escalate complex issues to relevant departments when necessary. Provide Product Information and Support Explain product features, benefits, usage instructions, and address customer concerns about product functionality. Maintain Accurate Customer Records Document customer interactions, including details of inquiries, resolutions, and any relevant information in the customer relationship management (CRM) system. FLSA Status - Scanning (Non-exempt) Education Required Education : HS Preferred Education : College Degree Work Experience Required Experience : 1+ years in team collaboration Preferred Experience : 3+ years in customer service Physical Requirements and Skills Communication, Deadline Management, Detail-Oriented, Microsoft Applications, Multitasking, Prioritization, Quick Thinking, Working Independently Apply tot his job