Administrator - Operations

About the position In this role, the Administrator will provide essential support to the Vice President of Operations and the teams they oversee, including Operations, Training, Communications, and Supply Chain. This position requires someone who is organized, responsive, and comfortable navigating a fast-paced, detail-heavy environment. The Administrator will assist with franchisee and store compliance tasks, communicate directly with franchise owners, post external updates to the system, respond to incoming inquiries, coordinate scheduling with both internal and external partners, and update processes and documentation as needed. The Administrator will play a vital role in assisting with day-to-day administrative tasks, coordinating activities, and providing exceptional support to franchise owners and leaders. This role will handle document management, scheduling, communication with various stakeholders, and on-demand projects and tasks based on the needs of their department. These responsibilities require a proactive individual who can manage multiple priorities, support cross-functional initiatives, and contribute to the efficiency and effectiveness of the broader Operations function. Responsibilities • Schedule and coordinate meetings, manage calendars, and prepare documents and reports for the team • Respond to emails, resolve issues, and provide assistance as needed • Create and maintain spreadsheets and documents • Complete research assignments, create presentations, and generate reports as needed • Book travel for team members • Support purchasing needs; create and submit purchase requisitions, etc. • Online filing, typing, note taking, scheduling and other basic administrative tasks • Other administrative duties as assigned or relevant to specific teams Requirements • High School Diploma or equivalent required • Minimum of 2 years of administrative experience required • Experience handling sensitive or confidential information • Proficient in MS Office Suite with an emphasis on Outlook, Word, PowerPoint, and Excel • Excellent communication skills, both written and verbal, with a customer service-oriented mindset • Ability to follow spoken and written directions well • Strong attention to detail • Strong organizational skills • Ability to prioritize tasks • Effective time management skills • Ability to take effective notes • Ability to proofread accurately • Ability to excel in a remote work environment, both independently and as a member of a team • Ability to manage stress and conflicts in a work setting • Ability to lift up to 10 lbs occasionally • Prolonged periods of seated work • Reliable internet and setting to perform job remotely Nice-to-haves • Knowledge of DocuSign, Trello, or Zoom preferred Benefits • 5 days of vacation days as a new hire. Vacation days will then increase with your tenure. • 9 Sick Days, 5 Floating Holidays, and 3 Volunteer Days per calendar year. • 13 Company-Paid holidays per year. • A paid sabbatical after every 5 years of employment. • Family Care Plan (maternity/paternity) • Bereavement days • ST/LT disability • 401K w/ employer match (up to 4%) • Tuition Reimbursement • $100,000 company-paid life insurance • medical, dental, & vision insurance • remote office set-up bonus • a fixed monthly allotment • flexible scheduling • discounted pet insurance • discounted BIGGBY merchandise • discounted college tuition through select universities Apply tot his job