Client Operations Associate

Copper is a leading firm in institutional digital asset infrastructure, focusing on custody and collateral management. The Client Operations Associate will provide technical support to institutional clients, addressing inquiries and ensuring a smooth experience while collaborating with internal stakeholders. Responsibilities Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience Take ownership and accountability of all incoming queries and managing client expectations under time pressures Work closely with clients to understand their technical requirements Collaborate with internal stakeholders across the firm to effectively resolve client queries Gather client feedback and insights, relaying this information to our product development teams Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity Skills Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry Understanding of cryptocurrency technology, blockchain, and digital assets Exceptional communication and interpersonal skills, with the ability to build rapport with clients Problem-solving mindset and the ability to troubleshoot technical issues effectively Detail-oriented and organised, with excellent project management skills Self-motivated and capable of working independently as well as collaboratively within a team Benefits Paid Time Off - 25days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service. Comprehensive health cover - medical, optical and dental benefits. Life Insurance Commuter Benefit Programme Company Overview Copper is a digital asset infrastructure provider offering custody, prime services, and collateral management for institutional investors. It was founded in 2018, and is headquartered in London, England, GBR, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship Copper.co has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.