Coordinator, Customer Development

Coach is a global fashion house committed to innovation and inclusivity. The Coordinator, Customer Development will support the implementation of the Omni Customer Development strategy, focusing on in-store digital clienteling tools and services. Responsibilities Support the day-to-day usage of the in-store digital clienteling platform, Client Compass, and act as a key resource and technical expert for store teams and cross-functional partners Act as liaison between store teams and IT team in order to identify, troubleshoot, and resolve technical issues within the digital clienteling platform Assist manager in creation of resources that drive in-store clienteling Keep open lines of communication with the field to solicit feedback on clienteling tools and programs to implement future improvements Partner with third party app provider of digital clienteling platform to resolve technical issues and provide feedback Pull and monitor Customer Development KPIs and goals to track organization’s progress Support new and innovative omni client experience pilots through strategic planning, technical implementation and tracking results Manage the in-store clienteling client amenities and gifting programs Develop email and SMS scripts to support store outreach for clienteling campaigns and events Skills Minimum 1-3 years professional experience in retail or customer experience In-store retail experience a plus Passionate about building innovative customer experiences Successful experiences in working cross-functionally Critical thinking and problem-solving skills Hands on, 'get it done' mentality Project Management experience Exceptional written and oral communication skills Strong teamwork abilities High degree in proficiency in PowerPoint, Excel, Word and Microsoft Office Strong organizational skills with the ability to handle multiple priorities at once Benefits Medical insurance Dental insurance Vision insurance 401 (K) Paid Paternity and Maternity leave Commuter Benefits Disability insurance Tuition assistance Company Overview Coach is an American luxury fashion company based in New York City. It was founded in 1941, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is