Customer-Facing AI Prompt Engineer Trainee (Not a developer position)

Customer-Facing AI Prompt Engineer (Trainee) Erie, PA - On-site for first 90 days, then remote About Us OttoQa is shaping the future of AI-powered call center quality assurance. Our custom prompts are the engine behind our platform's performance-and we're looking for a detail-oriented, curious thinker to help us design, test, and refine them. This is not a developer role. Instead, you'll collaborate with our product team and customers to translate real-world QA challenges into precise AI instructions. If you enjoy problem-solving, pattern-spotting, and clear communication, you'll fit right in. What You'll Do • Write, refine, and improve prompts that evaluate call center conversations • Test prompt performance to ensure it meets customer expectations • Translate client needs into logical, structured AI instructions • Identify inconsistencies, fix edge cases, and optimize accuracy You're a Great Fit If You • Think logically and pay close attention to detail • Write and communicate with clarity • Enjoy improving "almost right" solutions until they're perfect • Are comfortable having thoughtful, solution-focused conversations with clients Bonus Skills • Experience in contact centers or quality assurance • Familiarity with GPT-style AI tools • An eye for how systems might be misused or "gamed" Position Details • Type: Full-time • Location: Erie, PA (on-site first 90 days, then remote) • Training: Comprehensive-no prior AI experience required • Pay: $18-$20/hour + benefits • Eligibility: Must be legally authorized to work in the U.S. If you love puzzles, logic, and making complex systems work smoothly, we'd love to hear from you. Apply tot his job