Customer Service Coordinator - Bilingual (Spanish) 2nd Shift PT Reading, PA
About the position Penske Logistics is seeking Bilingual Transportation Customer Service Coordinators (Spanish) to join our dynamic team. This role is ideal for outgoing, customer-focused individuals who are eager to support our customers across the country. As a Bilingual Transportation Customer Service Coordinator, you will be responsible for monitoring route statuses and providing essential information using Transportation Management Systems and various electronic resources, including web portals and email. This position plays a crucial role in ensuring that our customers receive timely updates and support, contributing to the overall efficiency of our logistics operations. In this position, you will act as the first line of contact for customers' routine reporting requirements, providing them with status updates as needed. Effective communication is key, as you will need to convey concise instructions and information to both customers and drivers through verbal and written methods. You will handle inbound calls and emails, processing requests in a timely manner while monitoring routes for any exceptions or abnormal conditions. When necessary, you will escalate non-routine inquiries to ensure operational issues are resolved promptly. Additionally, you will serve as the primary contact for data collection, audit, and reporting of various performance metrics, supporting root cause analysis and utilizing reporting tools and Key Performance Indicators (KPIs). This position supports a 24/7 operation, requiring flexibility to work weekends and holidays. You will have two days off each week, consisting of one weekday and one weekend day. The initial training will take place at our corporate campus, located 7 miles south of Reading, PA, during the first four weeks on a Monday to Friday schedule from 9 AM to 3 PM, with potential opportunities for remote work following training completion. Responsibilities • Acts as the first line of contact for customer's routine reporting requirements, providing the customer with status updates as needed , • Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods , • Answers and processes requests received through inbound calls and emails in a timely manner , • Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers , • Escalates all non-routine customer inquiries appropriately to solve operational issues , • Serves as the primary contact for data collection, audit, and reporting of various performance metrics , • Supports with root cause analysis, use of reporting tools, and Key Performance Indicators , • Other projects as assigned by the supervisor Requirements • Previous customer service experience is required , • High School diploma or equivalent required, Associate's / Bachelor's is preferred , • Bilingual skills (Spanish) Required , • Regular, predictable, full attendance is an essential function of the job , • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Nice-to-haves Benefits • Paid Time Off , • Medical Insurance , • Dental Insurance , • Vision Insurance , • Life Insurance , • 401K , • Associate Referral Program , • Numerous associate discounts and opportunities to grow with the organization Apply tot his job Apply tot his job