Customer Service Representative

DIRECTV is a company focused on connecting customers to technology and world-class services. As a Customer Service Representative, you will support customers by addressing their inquiries, resolving issues, and enhancing their overall experience with the brand. Responsibilities Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas Utilize various systems and tools to assist customers Use sales expertise to make recommendations according to customer’s needs Utilize operational systems to process purchases of all products and services Use solid problem-solving skills to identify and solution customer’s technical issues Demonstrate strong verbal and written communication skills Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required Skills Good listening skills and the ability to effectively communicate under pressure Extensive knowledge of our products and services – this will determine how well you resolve problems and offer advanced solutions to customer Being self-motivated and comfortable working in a fast-paced environment Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas Utilize various systems and tools to assist customers Use sales expertise to make recommendations according to customer's needs Utilize operational systems to process purchases of all products and services Use solid problem-solving skills to identify and solution customer's technical issues Demonstrate strong verbal and written communication skills Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required 6 months to 1 year of customer service/sales work experience Familiarity with Windows computers An ability to deliver regular and reliable attendance Benefits FREE DIRECTV Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz) FREE DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass) and unlimited cloud DVR 25% off AT&T Cell Phone Service Company Overview DIRECTV is an American digital entertainment services provider delivering sports, news, movies, family and local programming channels. It was founded in 1994, and is headquartered in El Segundo, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship DIRECTV has a track record of offering H1B sponsorships, with 66 in 2025, 52 in 2024, 30 in 2023, 82 in 2022, 31 in 2021. Please note that this does not guarantee sponsorship for this specific role.