Data Assurance Analyst

Overview UPSTACK is the leading full-service technology advisory firm, transforming how businesses design, source, implement, support, and optimize IT infrastructure. Clients benefit from decades of expertise, enhanced support, and UPSTACK’s proprietary technology—delivering faster deployments, cost savings, and streamlined access to critical solutions. Our expertise includes: data center colocation, network connectivity, SD-WAN, unified communications, cloud contact center, CX-AI, private/public cloud, security, mobility, business continuity, and IoT. Under the leadership of Founder and CEO Christopher Trapp, UPSTACK is committed to exceptional customer experiences, serving 6,500+ clients—from SMBs to enterprises—and managing over $550M in annual technology spend across industries. About the Role We are seeking a detail-oriented and proactive Data Assurance Analyst to oversee and manage the Data Service Desk, with a focus on data support tickets, operational efficiency, and data quality across UPSTACK's internal systems. This role is responsible for auditing and monitoring data to ensure accuracy, compliance, and adherence to organizational policies and standards. The Data Assurance Analyst will work closely with Data Subject Matter Experts (SMEs) across UPSTACK to develop, document, and enforce data policies and standards. Additionally, this role includes ownership and ongoing maintenance of the Salesforce Data Dictionary, ensuring it remains accurate, up-to-date, and aligned with evolving organizational data management needs. Key Responsibilities • Oversee and manage the Data Service Desk, handling and resolving data support tickets to ensure timely and accurate issue resolution. • Review, audit, and correct data submitted by Sales and Customer Success in alignment with UPSTACK data policies and standards. • Regularly audit and monitor data within internal systems to ensure accuracy, integrity, and compliance. • Collaborate with Data Subject Matter Experts (SMEs) to inform, document, enforce, and improve data policies and standards across the organization. • Own, maintain, and govern the Salesforce Data Dictionary to ensure consistent data definitions and usage company-wide. Education • Bachelor’s Degree: In Technology, Computer Science, Data Science, or a related field. This educational background provides a foundational understanding of data management, analytics, and technical problem-solving. Required Qualifications • 2+ years of experience working with Salesforce or other CRM platforms, including CRM data structures, integrations, and data management. • Strong understanding of technology and computer science fundamentals, including software development concepts and data systems. • Proficiency in data analysis techniques, with the ability to identify trends, patterns, and data quality issues across multiple data sources. • Experience with data auditing processes and best practices to ensure data accuracy, integrity, and compliance. • Solid quantitative skills, including statistical analysis and mathematical reasoning. • Proficiency in programming or scripting languages relevant to data management (e.g., SQL, Python). • Experience creating and maintaining clear, detailed reports and documentation; familiarity with data visualization tools such as Tableau or Power BI is a plus. • Exceptional analytical and problem-solving skills, with the ability to investigate complex data issues and recommend data-driven solutions. • Strong organizational skills, with the ability to manage multiple priorities and maintain accurate documentation. • Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders. • Proven ability to collaborate effectively in a cross-functional environment (e.g., Engineering, UX/UI, Sales) and adapt to evolving project requirements. • Demonstrated interest in building and maintaining data governance, auditing, and quality assurance processes. Additional Requirements • Technology Savvy: Familiarity with CRM software and digital sales tools Salary Range Employees new to UPSTACK typically come in at the start of the pay range. UPSTACK focuses on providing a simple and transparent pay structure, which is based on a variety of factors, including location, experience, and job-related skills. The salary range for this role is $65,000.00 to $75,000.00. Closing UPSTACK is an Equal Opportunity Employer and does not discriminate based on race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, UPSTACK will consider employment for all qualified applicants. UPSTACK is committed to providing reasonable accommodations to individuals with disabilities as required by applicable law. Accommodations may include adjustments to the application, interview, or assessment process, as well as modifications to the work environment or job duties to enable individuals to perform the essential functions of the role. Requests for accommodations will be evaluated on a case-by-case basis and provided unless they impose an undue hardship on the organization. At this time, UPSTACK is not sponsoring new applicants for employment authorization for this position and is seeking candidates who are currently located within the U.S. We endeavor to make the application process accessible to all applicants. If you would like to contact us regarding accessibility and/or need assistance completing the application process, please contact us at [email protected]. Apply tot his job