Desktop Support Specialist

Ibotta is a leading performance marketing platform headquartered in Denver, seeking a Desktop Support Specialist to enhance their IT infrastructure. The role involves providing support and troubleshooting for Windows and macOS environments, ensuring smooth operations and a stable technological infrastructure for in-office employees. Responsibilities Serve as the frontline for all IT service/support and collaborate cross-departmentally on front-line security initiatives Respond to desktop support tickets, including troubleshooting computer hardware and software issues, login and access problems, and prioritizing based on user impact Onboard new hires, including account setup, computer provisioning, and training Offboard employees by handling account removal Assist with inventory management Perform basic maintenance of Ibotta infrastructure Escalate tickets to appropriate support teams as needed Assist with audits as required Skills 1-2 years of progressive information technology experience 1-2 years of supporting macOS and Windows 10 in the enterprise Action-oriented, customer-focused, nimble learner, and tech-savvy Excellent written and verbal communication skills High attention to detail Knowledge of iOS and Android Ability to troubleshoot common hardware/software issues Ability to meet deadlines and adapt to changing priorities Familiarity with ITIL practices and Jira Service Management Any/all of the following certifications: Apple Certified Support Professional (ACSP), GSuite Administrator or applicable experience in Google Benefits Flexible time off Benefits package (including medical, dental, vision) Lifestyle Spending Account Employee Stock Purchase Program 401k match Paid parking Bagel Thursdays Snacks and occasional meals Company Overview Ibotta is a web and mobile application. It was founded in 2011, and is headquartered in Denver, Colorado, USA, with a workforce of 501-1000 employees. Its website is