E-commerce Account Manager

We are looking for a dynamic and client-focused Account Manager to join our team! If you have a passion for building strong relationships, driving customer success, and creating meaningful partnerships, we want to hear from you. Position Overview:As an Account Manager, you’ll be the primary point of contact for our clients, ensuring their needs are met and their expectations are exceeded. You’ll oversee client accounts, manage day-to-day communications, and coordinate with internal teams to deliver outstanding service. This is a fully remote position, but you should be available for client calls and meetings during EST working hours or night shift in PH. Key Responsibilities: Cold calling to proactively pursue new prospects to grow the customer base. Meet and exceed monthly sales performance goals by servicing existing accounts, obtaining orders, upselling, and establishing new accounts. Focus sales efforts by using reports to analyze existing and potential sales understanding opportunities. Meet all sales objectives and handle all aspects of completing a sale including paperwork. Continually manage daily, weekly, and monthly sales forecasts and prospects using company software, and produce weekly reports. Resolve customers’ complaints by investigating problems, developing solutions, and making recommendations. Managing and understand each customer’s needs to build strong long-term relationships. Maintain long-term relationship with customers. Consistent communication with long-term customers. Develop and maintain positive relationships with support departments (warehouse, customer service, and accounting). Coordinating in-store sales training with vendors and customers. Attend vendor training to increase product knowledge. Deliver ongoing exceptional customer service with your accounts. Requirements: Minimum 2- 3 years of sales, account management, and customer service experience Excellent written, verbal, and interpersonal communication skills in English (C1 Level). Ability to communicate and hold a conversation with decision-makers. Preferably from a wholesale distribution, retail, and/or manufacturing background (with over 1000 sku's). Experience with Business-to-Business sales; Retail sales experience is plus. Capacity to sell wholesale physical products. Proven track record of cold calling to acquire new business. Need to have strong customer service skills and the ability to create and maintain long-term relationships with clients. Extremely well organized and detailed oriented with excellent time management in a fast-paced work environment. Ability to develop in-depth knowledge about products and markets. Proficient in Microsoft Office. The candidate must be amenable to use Teramind. What We Offer: A fully remote position with flexibility to manage your own schedule. Opportunities to work with a diverse range of clients. A supportive team environment focused on growth and development. Competitive compensation and benefits based on experience. About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com . Originally posted on Himalayas