**Experienced Customer Service Representative – Provider Support and Engagement**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of healthcare providers? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Customer Service Representative – Provider Support and Engagement. At blithequark, we're committed to transforming healthcare through innovative solutions, cutting-edge technology, and a deep understanding of the needs of our customers. As a Customer Service Representative, you'll play a vital role in delivering world-class support to our healthcare provider partners, ensuring they receive the information and assistance they need to provide exceptional care to their patients. **About blithequark** As the nation's leading health solutions company, blithequark reaches millions of Americans through our local presence, digital channels, and a network of purpose-driven colleagues who are passionate about transforming healthcare. We're dedicated to creating a world of health around every consumer, where people can access the care they need, when and where they need it. Our commitment to innovation, compassion, and customer-centricity has earned us a reputation as a leader in the healthcare industry. **Job Summary** As a Customer Service Representative – Provider Support and Engagement, you'll be responsible for delivering exceptional customer experiences to our healthcare provider partners through phone, email, and other communication channels. You'll be the face of blithequark, providing timely and accurate information, resolving issues, and building trust with our customers. This is a fully remote position, and you'll work independently in a home office setting, using our virtual training and communication tools to stay connected with your team and colleagues. **Responsibilities** * Answering questions and resolving issues based on incoming calls from providers * Researching issues using multiple applications to assist providers * Providing customers with related information to answer unasked questions, such as additional plan details, benefit plan details, provider self-service tools, etc. * Maintaining department-established performance metrics at a meets or exceeds expectations level * Working together as a team and applying the blithequark Core Values in day-to-day operations * Creating a Differentiated Service Experience * Demonstrating Service Discipline **Essential Qualifications** * Customer service experience in a transaction-based environment, such as a call center or retail location, with a proven ability to be empathetic and compassionate * Strong communication and problem-solving skills * Strong computer navigation and typing skills * Ability to manage multiple tasks in a transaction/high volume-based environment * Familiarity with Microsoft Office products * Excellent customer service and critical thinking skills **Preferred Qualifications** * Experience working in a healthcare or insurance environment * Knowledge of healthcare plans, products, procedures, and systems * Experience with virtual training and communication tools * Ability to work independently in a home office setting **Skills and Competencies** * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and critical thinking skills * Ability to manage multiple tasks and priorities * Strong computer navigation and typing skills * Familiarity with Microsoft Office products * Excellent customer service skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our colleagues grow and develop their skills and careers. As a Customer Service Representative – Provider Support and Engagement, you'll have access to a range of training and development opportunities, including: * Virtual training and coaching * On-the-job training and mentoring * Opportunities for advancement and career growth * Access to our comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and employee stock purchase plan **Work Environment and Company Culture** As a fully remote position, you'll work independently in a home office setting, using our virtual training and communication tools to stay connected with your team and colleagues. Our company culture is built on a set of core values that include: * Self-discipline * Hard work * Curiosity * Trustworthiness * Humility * Truthfulness We're a team of passionate, dedicated professionals who are committed to making a difference in the lives of our customers and colleagues. If you're looking for a challenging and rewarding career opportunity, we invite you to join our team at blithequark. **Compensation, Perks, and Benefits** As a Customer Service Representative – Provider Support and Engagement, you'll receive a competitive salary and benefits package, including: * Competitive hourly rate: $17.00 - $28.46 * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and employee stock purchase plan * Access to our employee assistance program, including wellness screenings, tobacco cessation, and weight management programs * Flexible work arrangements, including remote work options * Opportunities for advancement and career growth **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all colleagues, and we welcome applications from individuals with arrest or conviction records. **Application Deadline** The application window for this opening will close on September 1, 2025. We encourage you to apply early to ensure consideration for this exciting opportunity. Thank you for considering this opportunity to join our team at blithequark. We look forward to reviewing your application! Apply for this job