**Experienced Customer Service Representative – Work-from-Home Opportunity with blithequark**

Are you a customer-focused individual with excellent communication skills, looking for a fulfilling career with a reputable company? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than blithequark, a leading technology producer in the human services field. We're seeking an experienced Customer Service Representative to join our team of dedicated professionals who are passionate about delivering exceptional service to our clients. **About blithequark** blithequark is a family-owned and operated business with over 50 years of experience in developing state-of-the-art solutions for complex human service operations. Our commitment to innovation, teamwork, and work-life balance has earned us a reputation as one of the most highly regarded technology producers in the industry. With a staff of over 650 employees throughout the United States, we're a multi-state operation that values the expertise of our team members and strives to create an optimal atmosphere for career growth and achievement. **Job Summary** As a Customer Service Representative with blithequark, you'll be responsible for providing exceptional service to our clients through various communication channels, including phone, email, and chat. You'll work from the comfort of your own home, enjoying a fully virtual opportunity with virtual interviews, online self-paced training, and flexible scheduling. If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Receive and respond to inbound calls from clients, ranging from 100 to 150 calls per day, in accordance with Standard Operating Procedures and contractual obligations * Categorize all calls received in one of the provided categories * Maintain a general understanding of policies and procedures * Possess strong oral and written communication skills * Knowledgeable in modern office practices, procedures, and equipment * Exhibit excellent interpersonal skills using tact, patience, and courtesy * Utilize email, phone, and chat as primary communication methods * Work collaboratively with team members to resolve client issues and concerns * Participate in ongoing training and professional development to enhance skills and knowledge **Essential Qualifications** * High School Diploma or equivalent required * At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field * Must be proficient in data entry skills, including keyboard, mouse, and 10-keypad * Must be able to type a minimum of 35 WPM (a typing test will be administered during the interview process) * Basic knowledge of Microsoft Office * Quiet and distraction-free workspace in your home * Reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber) * Smartphone with Android OS or iPhone for user authentication * Personal headset (optional) **Preferred Qualifications** * Experience working in a call center environment * Knowledge of customer relationship management (CRM) software * Familiarity with data analysis and reporting tools * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced, dynamic environment * Excellent time management and organizational skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative, you'll have access to ongoing training and professional development programs, including: * Online self-paced training and virtual coaching * Ongoing feedback and performance evaluations * Opportunities for internal promotion and career advancement * Access to industry-leading technology and tools * Collaborative and supportive team environment **Work Environment and Company Culture** blithequark is a family-owned and operated business that values teamwork, dedication, empowerment, and work-life balance. Our culture is one of mutual respect, open communication, and a strong emphasis on employee well-being. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Compensation, Perks, and Benefits** As a Customer Service Representative with blithequark, you'll enjoy a competitive compensation package, including: * $14/hour rate of pay, with shift differential * Paid bi-weekly * Medical, dental, and vision benefits after your first 30 days with us * 401(k) plan with company match * Paid Time Off (PTO) accrual on your first day * Referral program and internal promotion opportunities **How to Apply** If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. You'll also need to complete two Prevue assessments, which will be emailed to you at the completion of your application submission. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values the contributions of all employees. **Drug-Free Workplace** blithequark is a drug-free workplace and requires all employees to adhere to our substance abuse policy. **Apply Now** Don't miss this opportunity to join a dynamic and supportive team at blithequark. Apply now and take the first step towards a fulfilling career in customer service. Apply for this job