**Experienced Customer Solutions Consultant – AI Customer Service and Accelerate Program**

Are you a customer success expert with a passion for AI and a drive to deliver exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's Customer Solutions team as a Customer Solutions Consultant, where you'll play a critical role in driving growth, retention, and satisfaction for our self-service customers. **About blithequark** blithequark is a Canadian company that's revolutionizing the customer service landscape with its AI-powered platform. Our mission is to make customer service extraordinary for everyone, and we're committed to raising the bar for quality customer service at scale. With over $250M in funding from top-tier investors, we're a pioneer in the management and application of AI in customer service. Our values are rooted in driving progress and continuous improvement, and we're looking for like-minded individuals to join our team. **About blithequark Accelerate** blithequark Accelerate is our Customer Success program designed to support the growth and retention of our self-service customers. As a Customer Solutions Consultant, you'll be responsible for ensuring alignment with the customer's goals after implementation and ensuring they derive value from our platform and services. You'll prioritize and manage a scaled book of business by driving relationship value through proactive and reactive customer engagement. **Key Responsibilities** As a Customer Solutions Consultant, you'll: * Provide customer success and support to blithequark's SMB and MME customers through resolving customer inquiries, advising with AI expertise, and ensuring optimal value realization of the platform. * Leverage internal tools, utilizing AI and automations to support surfacing actionable customer insights at scale. * Design and execute automated and human-touch strategies (e.g., proactive touchpoints, demos, renewal discussions, strategy sessions) that drive revenue and retention. * Collaborate across Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product, and Marketing to align resources, share insights, and drive towards common goals. **About You** We're looking for a seasoned customer success professional with: * 2+ years of Customer Success, strategy, management, implementation, technology consulting experience, ideally in a scaled CS model. * Working knowledge of APIs and a common understanding of SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot, etc.). * Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences. * Strong interpersonal skills as you will be required to engage with technical and non-technical champions across the table. Experience building relationships with senior stakeholders is a plus. * Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo. * Resourceful and tenacious, able to thrive in ambiguity and guide/inform decisions with data-driven insights. * Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment. **Outcomes** As a Customer Solutions Consultant, you'll: * Identify at-risk customers and implement personalized engagement strategies to improve retention and satisfaction. * Handle escalated customer success inquiries and requests to the Accelerate ticket queue, providing additional support where needed and facilitating syncs as required. * Host ad-hoc meetings for customers, providing Q&A and live support at scale. * Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers. * Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve blithequark's products and marketing. * Proactively engages with new customers, projects, and internal teams, ensuring continuous alignment and staying ahead of emerging needs and opportunities. **Compensation and Benefits** The expected salary range for this position is $107,000 to $128,000 CAD OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law. At blithequark, we prioritize your well-being, growth, and work-life balance. Here's what we offer: * **Benefits** + Unlimited Vacation: Recharge when you need to. + Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. + Wellness Account: Empowering you to invest in your overall well-being and lifestyle. + Employee & Family Assistance Plan: Resources to support you and your loved ones. * **Perks** + Flexible Work Schedule: Balance your work and personal life. + Remote-First, In-Person Friendly: Options to work from home or at our local hub. + Learning & Development Budget: Invest in your long-term growth goals and skills. + Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. + Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. + Hands-On with LLMs: Enhance your expertise in leveraging large language models. + A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology. The above Benefits and Perks only apply to full-time, permanent employees. **Join the blithequark Team** If you're a customer success expert with a passion for AI and a drive to deliver exceptional experiences, we invite you to join our team. Apply now to become a Customer Solutions Consultant at blithequark and be part of our mission to make customer service extraordinary for everyone. Apply for this job