**Experienced Customer Success Business Partner – German Market Focus**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Success Business Partner to join our team, focusing on the German market. As a key member of our customer success organization, you will play a critical role in driving adoption, expansion, and retention of our customers, while maximizing their return on investment (ROI). **About blithequark** At blithequark, we are a team of innovators dedicated to optimizing business decision-making through our leading AI-infused scenario planning and analysis platform. Our customers are among the who's who in the Fortune 50, including Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators, championing diversity of thought and ideas, leadership, ambitious goals, and celebrating wins – big and small. **Our Winning Culture** We are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute their unique perspectives. Our operating principles are guided by being strategy-led, values-based, and disciplined in execution. We believe in fostering a culture of innovation, creativity, and continuous learning, where every employee has the opportunity to grow and develop their skills. **Job Summary** As a Customer Success Business Partner, you will be responsible for the successful deployment, user adoption, and ongoing health of our customers and their blithequark solutions. You will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success. Your primary focus will be on working with German customers, requiring proficiency in the German language (both spoken and written). **Key Responsibilities** * Manage a portfolio of customers, driving adoption, expansion, retention, and maximizing ROI * Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using blithequark * Identify customer pain points and guide them on how blithequark can address their specific needs * Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders * Expand blithequark usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities * Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty * Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment * Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans * Advise customers on establishing a Center of Excellence or similar governance model to promote self-sufficiency * Contribute to customer success assets and playbooks, and support reference and case study development **Qualifications** * 3+ years of experience in customer success, presales, or management consulting * German language required for this role (both spoken and written) * Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including the C-suite * Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles * Ability to translate technical concepts into business value in a customer-friendly manner * Familiarity with software development processes and design methodologies * Strong problem-solving skills with a customer-first mindset * Ability to manage multiple priorities and remain calm under pressure * Experience leading cross-functional teams to address customer needs or deliver key projects * Experience with advising on or setting up a Center of Excellence or similar governance structure * Familiarity with blithequark or comparable enterprise planning platforms * Background in change management and business transformation initiatives * Ability to create customer-facing collateral such as success playbooks or templates * Exposure to renewal strategy and customer expansion practices (upsell/cross-sell) **What We Offer** * Competitive salary and benefits package * Opportunity to work with a leading AI-infused scenario planning and analysis platform * Collaborative and dynamic work environment * Professional development and growth opportunities * Recognition and rewards for outstanding performance * Flexible work arrangements and work-life balance * Access to cutting-edge technology and tools * Opportunities to contribute to customer success assets and playbooks * Support for professional certifications and training * Recognition and celebration of individual and team achievements **How to Apply** If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and why you are the ideal candidate for this role. We look forward to hearing from you! **Disclaimer** blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute their unique perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Apply for this job