**Experienced Customer Success Manager – Driving Growth and Retention at Blithequark**
Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join Blithequark as a Customer Success Manager (CSM) and take on the exciting challenge of owning the success, retention, and expansion of high-potential customer accounts. **About Blithequark** Blithequark is a leading innovator in the Healthtech industry, dedicated to revolutionizing the way healthcare professionals and organizations work together to deliver exceptional patient care. Our cutting-edge solutions are designed to streamline workflows, enhance collaboration, and drive meaningful outcomes. As a CSM at Blithequark, you'll be part of a talented team that's passionate about making a difference in the lives of healthcare professionals and the patients they serve. **Job Summary** As a Customer Success Manager at Blithequark, you'll be responsible for driving the success and growth of our high-potential customer accounts. You'll work closely with our Product, Delivery, Support, and leadership teams to serve as the strategic post-sale owner, driving alignment, unblocking progress, and building value-based client relationships. Your expertise will be essential in identifying opportunities for expansion, developing tailored solutions to meet customer needs, and ensuring seamless onboarding and adoption of our solutions. **Key Responsibilities** * Own the success, retention, and expansion of high-potential customer accounts, working closely with cross-functional teams to drive alignment and growth * Develop and execute customized success plans to meet customer needs, ensuring timely and effective onboarding and adoption of our solutions * Build and maintain strong relationships with senior-level stakeholders, including C-level executives, to drive business growth and retention * Identify opportunities for expansion and develop strategic plans to capitalize on these opportunities * Collaborate with Product and Delivery teams to gather feedback and insights from customers, informing product roadmap and development priorities * Develop and deliver executive-level presentations to communicate customer success stories, business outcomes, and growth opportunities * Analyze customer data and metrics to identify trends, opportunities, and areas for improvement * Develop and implement targeted strategies to drive customer adoption, retention, and expansion * Stay up-to-date with industry trends, competitor activity, and market developments to inform customer success strategies **Requirements** * 6+ years of experience in account management, customer success, or strategic consulting roles within an enterprise SaaS or Healthtech environment * Demonstrated ability to manage and grow complex accounts with multiple stakeholders and technical workflows * Outstanding communication and executive presentation skills, with the ability to influence senior-level stakeholders * Proven track record of driving business growth, retention, and expansion in a customer-facing role * Strong analytical and problem-solving skills, with the ability to analyze complex customer data and metrics * Experience with CRM software, customer success platforms, and other relevant tools and technologies **Benefits** * Competitive salary and bonus structure * Comprehensive healthcare benefits, including medical, dental, and vision coverage * Wellness programs and initiatives to support your physical and mental well-being * 401(k) retirement plan with company match * Flexible PTO policy to support your work-life balance * Stipends for fitness activities, snacks, and other perks to enhance your work experience * Opportunities for professional growth and development, including training, mentorship, and career advancement **Work Environment and Culture** Blithequark is a dynamic and fast-paced work environment that's passionate about innovation, collaboration, and customer success. Our team is comprised of talented professionals who are dedicated to making a difference in the lives of healthcare professionals and the patients they serve. We're committed to fostering a culture of inclusivity, respect, and open communication, where everyone has the opportunity to grow, learn, and thrive. **How to Apply** If you're a motivated and results-driven professional with a passion for customer success, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant supporting materials to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the success of Blithequark! Apply for this job