Experienced Entry-Level Collector – Remote Collections Team Member (Florida Only)
About Us Hilton Grand Vacations is a leading vacation ownership company that brings our Guests' vacation dreams to life. We are a dynamic and innovative organization that values our Team Members and strives to create a culture of work-life balance and family-friendly benefits. As a Remote Entry-Level Collector, you will join a team of dedicated professionals who are passionate about helping Owners and Guests around the world make every vacation they take a memorable one. Job Summary We are seeking an organized self-starter to join our dynamic Collections team as a Remote Entry-Level Collector. In this role, you will be responsible for handling calls on past due mortgage and/or maintenance accounts, including third-party servicing and collecting, via phone and mail. You will work closely with our team to maintain acceptable delinquency percentages, handle correspondence and payments, and maintain detailed and organized support documentation. Key Responsibilities Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management Maintain required levels of phone activity, contact percentages, and other key performance indicators Legally, ethically, and confidentially handle any correspondence and/or payments received Maintain detailed and organized support documentation related to the handling of any owner account, including requesting skip tracing Assist all members of collections staff with daily processes and procedures when required Requirements To be successful in this role, you must possess the following minimum qualifications and experience: High School or equivalent / GED Excellent communications skills Must meet federal and state licensure requirements Flexible Schedule: Monday-Saturday from 8am to 11pm Preferred Qualifications While not required, it would be advantageous in this position for you to demonstrate the following capabilities and distinctions: More than 6 months collections experience or related area (Customer Services or Sales) Skip tracing experience Timeshare Industry, Financial Services, or Banking experience Bilingual in French Why Join Our Team? Hilton Grand Vacations is a company that values its Team Members and offers a range of benefits and perks, including: Excellent base pay with BONUS potential 100% Remote Work from Home Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! 401(k) program with company match Generous Paid Time Off Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities Our Culture We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Compensation and Benefits We offer a competitive salary and a range of benefits, including health insurance, retirement plans, and paid time off. We also offer opportunities for professional growth and development, including training and education programs. How to Apply Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job