**Experienced Full Stack Customer Service Agent – Remote Work-From-Home Opportunity**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding career opportunity? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. As an Experienced Full Stack Customer Service Agent at blithequark, you will play a critical role in providing exceptional customer experiences, resolving complex issues, and driving sales growth. You will be part of a talented team of professionals who are passionate about delivering world-class service and exceeding client expectations. **About blithequark** blithequark is a trusted partner in the industry, with a commitment to excellence and a focus on innovation. We have established ourselves as a leader in the BPO space, with a diverse range of clients across various industries. Our team of experts is dedicated to delivering tailored solutions that meet the unique needs of each client, and we are proud of our reputation for delivering exceptional results. **Job Summary** As an Experienced Full Stack Customer Service Agent, you will be responsible for providing exceptional customer experiences, resolving complex issues, and driving sales growth. You will be the primary point of contact for customers, handling a high volume of calls, emails, and chats. You will be required to utilize a range of skills, including problem-solving, communication, and sales techniques, to resolve customer issues and drive sales growth. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues * Utilize systems and technology to complete account management tasks * Recognize sales opportunities and apply sales skills to upgrade * Explain and position products and processes with customers * Appropriately escalate customer dissatisfaction with managerial team * Ensure first call resolution through problems solving and effective call handling **Essential Qualifications** * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * Previous customer service experience in a call center or similar environment * Experience with sales and sales techniques * Knowledge of CRM software and other customer service tools * Experience working in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to work in a team environment and build strong relationships with colleagues **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong team orientation and customer focus * Ability to multi-task, stay focused, and self-manage * Excellent organizational and time management skills * Ability to work in a remote environment and maintain productivity **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with the skills and knowledge they need to succeed in their careers. We offer a range of training and development programs, including: * On-the-job training and coaching * Ongoing training and development programs * Opportunities for advancement and career growth * Access to industry-leading tools and technology * Collaborative and supportive work environment **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that is committed to delivering exceptional customer experiences. We are a team-oriented company that values collaboration, innovation, and customer focus. Our company culture is built on a foundation of respect, empathy, and open communication. **Compensation, Perks, and Benefits** At blithequark, we believe that our employees are our greatest asset. We offer a range of compensation, perks, and benefits that are designed to support and reward our team members. These include: * Competitive hourly rate and bonus structure * Paid time off and holidays * Comprehensive medical, dental, and vision coverage * Life insurance and disability insurance * Retirement savings program * Access to industry-leading tools and technology * Collaborative and supportive work environment * Opportunities for advancement and career growth **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** At blithequark, we are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We believe that diversity and inclusion are essential to our success and are committed to providing equal opportunities for all employees, regardless of their background, culture, or identity. **About blithequark (Parent Company)** blithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We have established ourselves as a trusted partner in the industry, with a commitment to excellence and a focus on innovation. Our team of experts is dedicated to delivering exceptional results and exceeding client expectations. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to our careers page. We look forward to hearing from you! Apply for this job