**Experienced Full Stack Technical Architect – Customer Success & Data Streaming Expert**

Are you a seasoned technical expert with a passion for helping organizations unlock the full potential of their data? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the way data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. **About blithequark** blithequark is not just building better tech; we're rewriting the rules of data movement and unlocking new possibilities for our customers. With a platform that's designed to put information in motion, we're empowering organizations to make data-driven decisions, drive innovation, and stay ahead of the curve. Our team is made up of smart, curious humans who are passionate about pushing the boundaries of what's possible. We're a company that values collaboration, creativity, and a willingness to challenge the status quo. **The Role** We're seeking an experienced Full Stack Technical Architect to join our Customer Success team at blithequark. As a Senior Customer Success Technical Architect (CSTA), you'll act as a trusted technical advisor and advocate for our customers, working closely with our sales, product management, and engineering teams to ensure the success, retention, and expansion of our customers. Your primary objective will be to provide technical guidance, including best practices, for the blithequark product suite, helping our customers accelerate time to value, maximize product consumption, and achieve their overall business objectives. **Key Responsibilities** As a CSTA, you'll have a unique opportunity to work with a variety of organizations, from new start-ups to large enterprise customers, and build strong relationships with our customers. Your key responsibilities will include: * Championing and advocating for the customer within blithequark, leveraging your technical insights and perspective to coordinate between sales, product, services, support, and training teams to drive technical success. * Identifying customer technical objections and developing strategies to address those blockers to adoption. * Proactively supporting customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design. * Guiding customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning). * Developing and presenting periodic customer reviews, including analysis of technical health and operational performance, to blithequark senior management. * Documenting and transferring knowledge to customers and internal teams, assisting customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers. * Leveraging knowledge of your customer environments and use cases to influence the roadmap of blithequark products. * When necessary, rolling up your sleeves and digging in to help address customer issues alongside blithequark Technical Support Engineers and Core Engineering. **What You'll Bring** To succeed in this role, you'll need to bring a unique combination of technical expertise, business acumen, and interpersonal skills. Here are some of the key qualifications we're looking for: * Bachelor's degree in computer science or engineering, mathematics, or equivalent degree or experience. * Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers. * Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment. * Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas. * Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention. * Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context. * Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure). * Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.). * Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.). * Experience with Java Virtual Machine (JVM) tuning and troubleshooting. * Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions. * Ability to learn new technologies quickly, as well as a strong interest in doing so! **What Gives You an Edge** While the above qualifications are essential, we're also looking for candidates who have a few extra skills up their sleeve. If you have: * Confluent Developer or Administrator certifications ( ). * Experience with Apache Kafka & Apache Flink. * Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc. then you'll have a significant edge in this role. **What We Offer** As a member of our team, you'll have the opportunity to work on cutting-edge projects, collaborate with talented individuals, and develop your skills in a fast-paced and dynamic environment. We offer a competitive salary, comprehensive benefits package, and a generous PTO policy. But more than that, we offer a culture that values creativity, innovation, and a willingness to challenge the status quo. **Come As You Are** At blithequark, we believe that belonging isn't a perk – it's the baseline. We work across time zones and backgrounds, knowing that the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. We're proud to be an equal opportunity workplace, and we're committed to creating an inclusive environment where everyone can thrive. **Ready to Build What's Next?** If you're a seasoned technical expert with a passion for helping organizations unlock the full potential of their data, then we want to hear from you! Apply now to join our team and be a part of something bigger than yourself. Apply for this job