**Experienced Provider Customer Service Call and Chat Representative – Remote in CST or MST**

Are you a customer service professional with a passion for healthcare and a knack for resolving complex issues? Do you thrive in a fast-paced, dynamic environment where no two calls or chats are ever the same? If so, we invite you to join blithequark's team as a Provider Customer Service Call and Chat Representative. In this critical role, you will be the advocate for healthcare providers, working closely with them to resolve issues related to benefits, billing, and authorizations. **About blithequark** At blithequark, we are dedicated to simplifying the healthcare experience and creating healthier communities. Our team of passionate professionals is committed to delivering exceptional service to our members, providers, and partners. As a Provider Customer Service Call and Chat Representative, you will play a vital role in supporting providers who care for our members, ensuring that they have the information and resources they need to deliver high-quality care. **The Role** As a Provider Customer Service Call and Chat Representative, you will be responsible for: * Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues * Providing exceptional service to providers in a multi-channel environment, including call and concurrent chat as required * Quickly and appropriately triaging contacts from healthcare professionals, understanding and identifying their needs * Researching and resolving complex prior authorization and claim issues, collaborating with multiple internal partners to ensure timely communication and resolution * Influencing providers to utilize self-service digital tools, aiding in faster resolutions and enhancing their experience * Navigating over 30 systems to extract necessary information across various lines of business and provider types * Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner **Requirements** To be successful in this role, you will need: * A High School Diploma / GED or equivalent work experience * 1+ years of customer service experience with analyzing and solving customer's concerns * Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * The ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90% * Must be 18 years of age or older * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday **Nice-to-Haves** While not required, prior healthcare experience and knowledge of healthcare terminology are a plus. Additionally, experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools, is also desirable. **Benefits** As a Provider Customer Service Call and Chat Representative at blithequark, you will enjoy a comprehensive benefits package, including: * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase * 401k contribution **Training and Development** We invest in our team members' growth and development, providing 14 weeks of paid training, conducted virtually from your home, with training hours from 8:00 AM - 4:30 PM CST, Monday through Friday. Our training program is designed to equip you with the skills and knowledge you need to succeed in this role. **Work Environment and Culture** At blithequark, we value a positive and inclusive work environment. Our team is passionate about delivering exceptional service to our members, providers, and partners. We believe in fostering a culture of collaboration, innovation, and continuous learning. **Compensation and Perks** We offer competitive compensation and a range of benefits to support your well-being and career growth. Our compensation package includes a salary, as well as opportunities for bonuses and incentives. **How to Apply** If you are a motivated and customer-focused professional with a passion for healthcare, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Apply Now** Apply Job! Apply for this job