**Experienced Remote Customer Service Representative – Health Insurance Enrollment Support**

At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering exceptional customer experiences and helping individuals navigate the complexities of health insurance. If you're a self-driven, dedicated, and customer-focused individual who thrives in a remote work environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of cloud-based enrollment tools and services for state-based exchanges, brokers, insurers, and consumers. Our innovative platform empowers millions of Americans to make informed health plan decisions, and we're committed to making finding and enrolling in health insurance simple, accessible, and stress-free. With a strong focus on customer satisfaction and a positive work environment, we're building a team of talented individuals who share our vision and values. **Job Summary** As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry. You'll work closely with our team to resolve customer issues, provide technical support, and ensure seamless enrollment experiences. If you're passionate about customer service, have a strong work ethic, and are comfortable working in a fast-paced remote environment, we encourage you to apply. **Key Responsibilities** * Respond to inbound and outbound calls, online chat inquiries, and application data entry in a timely and professional manner * Deliver the highest level of customer service experience consistently, resolving customer issues and concerns in a courteous and empathetic manner * Manage customer accounts, provide technical support, and ensure seamless enrollment experiences * Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications via all channels * Utilize creative problem-solving skills to resolve complex customer issues and concerns * Demonstrate flexibility and adaptability to changing projects and updates, prioritizing tasks and managing time effectively * Participate in extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent upon passing required exams **Qualifications** * Moderate to advanced computer skills, with a high level of comfort learning new technology * High level of professionalism, with excellent verbal and written communication skills * Ability to work from home, with a dedicated, private, and secure workspace * Self-motivated and success-driven, with a strong work ethic and commitment to customer satisfaction * Ability to commit to full attendance during the 3-week Training period and pass required exams **Preferred Experience** * Previous experience in customer support or technical support roles, particularly in the health insurance industry * Familiarity with CRM systems and practices, with experience working in a call center environment * Spanish Bilingual, with a strong proficiency in both speaking and writing * Previous experience with Group and/or Individual health insurance, or the Affordable Care Act **What We Offer** * Paid Training, with a comprehensive onboarding program to ensure your success * Full-Time, Seasonal temp-to-permanent roles, with opportunities for career growth and advancement * Performance and attendance-based incentives, in addition to the base pay * The convenience of working from home, with a collaborative and supportive team environment * 401K Match, Individual Coverage HRA (ICHRA), and Paid Time Off (PTO) * Opportunities for professional development and growth, with a focus on customer satisfaction and continuous improvement **Compensation Details** * Base Pay: $14.50 per hour * Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance * Spanish Bilingual Base Pay: $15.50 per hour * Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance **Requirements** * 18 years of age or older * Minimum Internet Speed of 35 mb/s * Dedicated, private, and secure workspace * Personal laptop or desktop computer required for the Training Period * Commit to full attendance during the 3-week Training period * Complete a background check and health screening * Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required * NOT Compatible: Mobile Internet Service Providers and Satellite **How to Apply** If you're a motivated, customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. We look forward to hearing from you! Apply for this job