**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**
Are you passionate about technology and providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Service Desk Specialist/Live Chat Agent. This exciting opportunity offers a unique blend of remote work and in-office time, allowing you to balance your work and personal life while making a significant impact in the tech industry. **About blithequark** blithequark is a leading organization in the tech industry, dedicated to delivering innovative solutions that transform the way people live and work. Our team is passionate about pushing the boundaries of what is possible, and we're committed to creating a work environment that is collaborative, inclusive, and supportive. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that is shaping the future of technology and customer service. **Job Summary** We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. This is a remote position that requires a strong and diverse skillset in relevant areas to drive success. As a Service Desk Specialist/Live Chat Agent, you'll provide critical assistance to keep the myColorado application running smoothly, troubleshoot issues, and provide exceptional customer service to our users. If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your responsibilities will include: * Providing Tier I support and customer assistance for a mobile application * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction * Providing exceptional customer service through live chat, email, and phone support * Staying up-to-date with the latest technology trends and industry developments to improve our services and support **Minimum Qualifications** To be considered for this role, you must meet the following minimum qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * OR * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees **Substitutions** We also consider the following substitutions: * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications **Preferred Qualifications** While not required, we prefer candidates with the following qualifications: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models **Work Schedule** As a Service Desk Specialist/Live Chat Agent, you'll work a hybrid schedule that includes remote work and in-office time. Your training will take place Monday through Friday, 9 AM to 6 PM, for three weeks. After training, your permanent schedule will be Tuesday through Saturday, 9 AM to 6 PM. **Location** This is a remote position that requires a resident of the State of Colorado. We will not consider out-of-state candidates who are looking to relocate to Colorado for this position. **Compensation and Benefits** We offer a competitive salary and a comprehensive benefits package, including: * Competitive salary * Comprehensive health insurance * Retirement plan * Paid time off * Professional development opportunities **How to Apply** If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you! **Submit Your Application** Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job