Genetic Counselor Assistant I, Patient Counseling

Job Description: • Assists patients and providers with questions regarding patient counseling services. • Completes patient intake and schedules genetic counseling appointments by phone and by responding to electronic appointment requests. • Manages incoming documents such as referrals and medical records, and outgoing documents such as genetic counseling notes, pedigrees, insurance forms and test requisitions. • Assists with case management by communicating with patients, providers and laboratories to facilitate genetic testing. • Obtains insurance information from patients and providers and assists with prior authorization requirements for genetic testing. • Provides appropriate follow up when additional information is required for case completion. • Assists genetic counseling staff with duties related to patient counseling, including administrative tasks and monitoring cases. • Maintains knowledge of systems involved in patient counseling and laboratory testing. • Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor. • Performs other related duties as assigned. Requirements: • Bachelor’s degree from an accredited university. Preferred degree in Medical Technology, chemistry, biology, or related physical sciences. • Excellent verbal and written communication skills. • Prior clinical or laboratory experience preferred but not required. Benefits: • Paid Time Off (PTO) • Health, Dental, Vision and Life insurance • 401k Retirement Savings Plan • Employee Discounts • Voluntary benefits Apply tot his job