Global Director – Grid Services Operations

Job Description: • operationalize the vision and strategy for global service delivery • monitor key delivery metrics, identify gaps, and recommend actionable improvements • foster a culture of continuous improvement through Lean principles • develop and oversee comprehensive demand planning processes • work with the BI/Reporting team on the development and enhancement of critical systems and tools • champion innovative solutions to improve efficiency, scalability, and adoption • lead the global rollout of standardized roles, Work Breakdown Structures (WBS), and operating procedures • globally standardize and optimize demand & supply management, time management, utilization management, bench management, cash/AR management & skills inventory Requirements: • Bachelor’s degree in business, project management, or a related field • 8+ years of experience in service delivery or operational leadership roles • familiarity with professional software service organization, systems, and stakeholder network • proven track record of driving process improvements and achieving operational excellence in a matrixed organization • strong understanding of lean principles and their application in service delivery environments Benefits: • medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions • company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off Apply tot his job