Healthcare Customer Service -Remote in Missouri
About the position Responsibilities • Manage inbound and outbound calls, responding to member and provider inquiries with professionalism and accuracy. • Provide information on membership options, benefits, and account status on behalf of our clients. • Review, verify, and process membership applications efficiently, ensuring completeness and accuracy of all required information. • Maintain and update member information in our CRM systems, ensuring data integrity and accuracy across multiple client accounts. • Handle multiple client accounts and responsibilities simultaneously, managing calls, processing paperwork, and updating databases without compromising on quality. • Perform regular audits of member data to ensure compliance with client standards and industry regulations, identifying and rectifying any discrepancies. • Coordinate with other teams within ImageNet, including IT, customer service, and quality assurance, to resolve issues and enhance service delivery for our clients. • Continuously identify opportunities to streamline processes and contribute to initiatives that improve client satisfaction and operational efficiency. • Receive and respond to calls primarily from members, providers, and occasionally other health plans, providing information on the status of authorization requests. • Address and manage re-direct requests and handle requests to re-fax authorization documents as needed. Requirements • High school diploma or equivalent. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). • Experience with CRM systems or membership databases. • Strong typing and data entry skills, with the ability to manage multiple systems simultaneously. • Attention to detail with a keen ability to detect and correct errors in data. • Proven track record of effectively managing multiple tasks and priorities in a busy work environment. • Excellent verbal and written communication skills, with the ability to articulate information clearly and confidently to members. • Strong analytical capabilities with a focus on identifying issues and implementing solutions quickly and effectively. • A passion for delivering exceptional service to clients and their members. Benefits • Dental insurance • Health insurance • Health savings account • Paid time off • Paid training • Vision insurance Apply tot his job