Internet Technical Support Representative I

Mediacom Communications is a prominent provider of internet and communication services across the United States. They are seeking an Internet Technical Support Representative I to assist customers with technical service-related problems, ensuring exceptional customer service and building customer loyalty through effective troubleshooting. Responsibilities Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality Navigate multiple tools, while keeping customer engaged, to identify the root cause of customer issues Schedule on-site service calls when necessary Multitasking – ability to talk, type, read and listen Meet or exceed attendance expectations Meet or exceed sales goals Enter Sales, upgrade, or service changes quickly and accurately Adherence to schedule Ability to adapt in a fast paced always changing environment Skills High School Diploma or equivalent required, 2-year degree preferred 1 year+ of prior customer service or technical support experience; cable industry experience preferred Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.) Basic understanding of internet, networking, and email protocols Strong customer service skills including listening skills, processing detailed information and ability to establish rapport with customers Effective verbal and written communication skills Ability to type 30+ WPM Shift Flexibility: able to work evenings, weekends, holidays, overtime Strong problem solving or organizational skills Understanding of basic accounting mathematics 2-year degree preferred Previous experience in an inbound call center environment preferred Knowledge of common consumer internet software including various browsers and email platforms preferred Microsoft Office experience a plus Benefits $1000 Sign-On Bonus! Company Provided Equipment! Hybrid schedule! The first six months will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. Health, vision, and dental insurance! Paid vacation, holidays and flex paid time off! 401K with generous company match! Pay increases through self-guided training! Monthly commission potential! Shift differential pay increase for evening shifts! Bi-weekly performance bonus opportunity! Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided! Education Enrichment up to $5,000 per year for qualified employees! Employee Wellness Program! Company Overview Mediacom Communications Corporation operates as a cable television company in the United States. It was founded in 1995, and is headquartered in Middletown, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Mediacom Communications has a track record of offering H1B sponsorships, with 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.