IT Support Specialist - HYBRID

A-G Specialty Insurance is a nationally recognized leader in the sports insurance industry, specializing in various insurance products. The IT Support Specialist is responsible for providing day-to-day technical support to end users, focusing on endpoint setup, user account management, and troubleshooting hardware and software issues. Responsibilities Set up, image, and deploy new computers and peripherals Own and maintain the imaging process including master images and software updates Create, modify, and disable user accounts as part of onboarding and offboarding Perform password resets and access troubleshooting Provide Microsoft 365 and Office 365 end-user support Assist with workstation, printer, and A/V setup and troubleshooting Support mobile devices and endpoint management using MDM tools Maintain accurate asset and inventory records Provide one-on-one user support, in person and remotely Track daily work in Ticketing System Document IT processes and procedures Escalate complex issues as needed Skills Associate's or Bachelor's degree in Information Technology or related field, or the equivalent experience Effective communication skills and the ability to collaborate with diverse stakeholders in a team-oriented environment Experience supporting Windows operating systems Working knowledge of Microsoft 365 and Office 365 Admin Center Familiarity with endpoint management and MDM solutions Strong troubleshooting and customer service skills Ability to work independently and as part of a team Strong attention to detail and organization Company Overview A-G Specialty Insurance is a sports insurance firm. It was founded in 1983, and is headquartered in Berwyn, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is