IT Support Technician Associate

Gundersen Health System is a mission-driven organization that inspires the best life through relentless caring, learning, and innovating. They are seeking an IT Support Technician Associate to provide first level support for IT systems, hardware, mobile devices, and software across the organization, ensuring excellent customer service and seamless IT operations. Responsibilities Deliver empathetic, clear, and timely communication to end-users Assist end-users with basic troubleshooting steps and educate them on best practices for IT security and software usage Utilize downtime between phone calls to assist end users on self-service queue Provide remote support for hardware, software, and network related issues Handle user authentication issues, password resets, and access permissions Maintain accurate documentation of incidents, solutions Utilize documentation and procedures to solve technical problems Report issues to IT teams and departments to resolve issues efficiently Other duties as assigned Skills Associate degree required or equivalent years of experience and education Valid Driver's License (DL) Strong customer service and multi-tasking experience Ability to work well in a fast paced working environment Prior IT Support/Helpdesk work experience preferred Benefits Medical Dental Pet insurance Generous retirement contribution 24/7 Employee Assistance Program Generous PTO Paid holidays Tuition Invest Program (up to $3,000 per year) Access to hundreds of internal courses Career Development Center Inclusive celebration program Unconscious Bias Training Patient Care resources 18% discount on your Verizon data plan 20% discount on Gundersen services not covered by insurance Company Overview Gundersen Health System provides quality health services through a comprehensive health network. It was founded in 1891, and is headquartered in La Crosse, Wisconsin, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Gundersen Health System has a track record of offering H1B sponsorships, with 8 in 2025, 6 in 2024, 7 in 2023, 10 in 2022, 11 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.