Customer Service Representative - Full Time (Email, Phone & Chat Support)
Hello everyone,
We are a major manufacturer of goods for children throughout Europe, looking to expand our team and hire several full-time remote customer service representatives.
We are looking for motivated customer service specialists fluent in Dutch or German.
Working conditions:
- Hourly wage depends on your experience and the number of languages ??you know and is between $5-$15 per hour
- Working a total of 40 hours a week.
- Working from Monday - Friday (8:00 to 17:00 Central Europe Time).
Your daily tasks will include
- Communicating promptly and professionally with customers via phone, email, and e-chat to provide support and product information.
- Providing order status information and delivery
- Managing cancellation requests
- Resolving customer complaints
- Improving overall customer satisfaction.
Requirements:
- Previous experience - at least 1-year experience in customer service
- Reliability - ability to work full-time during business hours
- Proper service mentality - desire to listen to the needs and concerns of our customers and showing the genuine effort in solving their problems quickly and efficiently.
- Patience and Self-Control - you should be able to find an approach for every customer and stay calm in stressful situations.
- Ability to learn fast and stay open-minded.
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