Manager, Retail Online Demand & Capacity Planning

Remote, USA Full-time Posted 2025-04-26

Lead strategic and immediate planning to effectively derive variable staffing recommendations for Apple Retail?s Contact Center resources. Deliver WW Retail Contact Center staffing plans recommendations across all sites and OSVs, with a range of scenarios that highlight risk, financial impact and the customer experience trade-off. Develop forecasting methodologies/models that evolve with business intricacies. Provide oversight and management of forecast attainment to ensure metric performance meets established goals and expectations. Facilitate impactful discussions with Retail Contact Center partner teams to ensure a smooth execution against the final staffing plan.
Provide solutions and define strategies & plans to proactively address emerging issues and opportunities. Partner with leadership to develop contingency plans when forecast assumptions differ from plan.

Apple is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply for the Job

Manager, Retail Online Demand & Capacity Planning

Similar Remote Jobs

Manager, Retail Online Demand & Capacity Planning

Junior Data Entry Specialist

Customer Support Agent

Amazon Customer Service Center ? Work From Home Up To $50/hr

Property Management Administrative Assistant

Inventory Stocker

Program Manager, Risk & Contracts

Data Entry Clerk (PartTime/FullTime) Fast Apply

Warehouse Worker 1 General Laborer - Coca-Cola Job at Coca-Cola Company in St Lo

Coca-Cola: Share A Coke Tour

Delivery Team Member

Sr Project Manager, Food and Beverage Supply Chain(Remote Or Hybrid)

Amazon Work From Home Customer Service Jobs

Baker and Packager Associate

Part-Time Virtual Data Entry/Admin

Amazon Customer Service Jobs – No Experience

Part-Time Work From Home Data Entry Assistant (100% Remote)

Teladoc Customer Service Representative

Customer Experience Advisor- Email, Chat, Call

Staff Engineer ? Digital Experience (REMOTE)