Live chat specialist (REMOTE)
We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.
A top-notch Customer Service Specialist will demonstrate excellent time management... skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Customer Service Specialist Responsibilities:
Promptly responding to customer queries via email, live chat, video, phone, and social media channels. Immediately escalating serious complaints or issues that you are not equipped to deal with. Liaising with colleagues or managers to find the best solutions to customers? issues. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. Maintaining a polite, helpful, and professional manner at all times. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Familiarizing yourself with new products and services as they are introduced. Attending workshops and meetings as required. Providing training to new customer service agents. Respecting client confidentiality at all times. Customer Service Specialist Requirements:
High school diploma or GED.
Bachelor?s degree in business, communications, or a related field may be advantageous.
Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
Previous experience in a customer service role is preferred.
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills.
The ability to speak a second language may be advantageous.
A positive attitude and the ability to build relationships with clients.
The flexibility to work irregular hours, when required.
Superb written and verbal communication skills
Similar Remote Jobs
Live chat specialist (REMOTE)
Posted on: 03-08-2024 00:00
Remote Chat Support Specialist
Posted on: 03-08-2024 00:00
Worldwide Account Manager Regional
Posted on: 03-08-2024 00:00
Call Center Agent (US-Remote)
Posted on: 03-08-2024 00:00
Events and Operations Manager
Posted on: 03-08-2024 00:00
Remote Chat Support Assistant
Posted on: 03-08-2024 00:00
Remote Call Center Representative
Posted on: 03-08-2024 00:00
Production Worker - Lasting
Posted on: 03-08-2024 00:00
Remote Entry Level Management
Posted on: 03-08-2024 00:00
Online Customer Chat Specialist
Posted on: 03-08-2024 00:00
College Students Wanted
Posted on: 16-07-2024 18:40
Full Stack Developer Remote FullTime
Posted on: 02-12-2024 03:11
Live Chat Agent
Posted on: 11-08-2024 00:00
Fully Remote Work Mailroom Clerk
Posted on: 30-11-2024 09:47
Yelp Careers Remote Spam In UK #Apply For This Job!! ( Senior Applied Scientist ? Ads )
Posted on: 27-02-2025 00:00
Remote Tagger / Metadata Specialist
Posted on: 07-09-2024 00:00
American Express (Data Entry) Careers Work at Home
Posted on: 07-08-2024 00:00
Senior Manager, Control Management Opportunities ? Global Commercial Services
Posted on: 27-02-2025 00:00
Guest Experience Manager-Entertainment (Part Time)
Posted on: 22-10-2024 05:27
data entry jobs for 17 year olds ? DE0831
Posted on: 08-11-2024 05:10