Mid-Level QA Specialist (iGaming)
About us Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we’re always looking for passionate individuals to join us. Learn more about our story at: About the role We are looking for a battle-tested Middle QA Specialist to serve as the quality guardian in one of Ruby Labs’ fastest-growing legal-tech portfolio companies. This is a high-intensity operational role — you will own every bug, every test case, and every quality gate, working directly under our Product Director to ensure flawless product delivery. Your mission: maintain zero-defect standards through rigorous testing, customer feedback analysis, and systematic quality assurance processes. Core Mission Execute comprehensive quality assurance operations across the entire product lifecycle — from pre-development validation to post-production monitoring — with military-grade precision and systematic efficiency. Key Responsibilities Daily Quality Operations — Execute systematic testing protocols on an hourly and daily basis across all product touchpoints. Customer Support Ticket Analysis — Own the customer support ticket backlog, analyzing patterns, categorizing issues, and feeding critical insights back to the product team for immediate resolution. Bug Lifecycle Management — Track, prioritize, and manage bug backlogs from discovery to resolution with obsessive attention to detail. Multi-Platform Testing — Execute comprehensive testing across web, mobile, and API endpoints to ensure consistent user experience. UI/UX Quality Control — Perform pixel-perfect visual testing, catching alignment issues, design inconsistencies, and component failures instantly. Real-Time Production Monitoring — Monitor live product performance, identifying and escalating critical issues within minutes of occurrence. Data Quality Assurance — Validate Mixpanel events, tracking accuracy, and data integrity across all product analytics. Cross-Team Collaboration — Work directly with Product Owner, Dev, and Data teams, providing immediate feedback and quality gates. Customer Journey Testing — Execute end-to-end user journey testing, ensuring seamless experiences across all product funnels. Test Case Development — Create comprehensive test cases and testing procedures for new features and functionality improvements. Documentation & Reporting — Maintain detailed test documentation and provide twice-daily quality reports to the Product Director. Competitive Quality Benchmarking — Analyze competitor products to identify quality standards and testing approaches we should exceed. Qualifications 3+ years of hands-on QA experience in fast-paced product environments, preferably in tech startups or scale-ups. Experience with iGaming, online Gambling. Active AI user. Customer Support Integration Experience — Proven track record of analyzing support tickets and translating customer issues into actionable QA processes. Multi-Platform Testing Expertise — Strong experience testing web applications, mobile apps, and API integrations. Pixel-Perfect Vision — Exceptional eye for detail, capable of spotting micro-UI inconsistencies and design flaws instantly. High-Pressure Performance — Thrives under pressure, maintains quality standards even during rapid release cycles. Communication Excellence — Clear, concise reporting skills with ability to escalate critical issues immediately. Proactive Mindset — Self-starter who anticipates quality issues before they impact customers. English Fluency — Strong written and verbal communication skills. Location Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. Benefits Discover the perks of being part of our vibrant team! We offer: Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth! Interview Process After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps: Recruiter Screening (40 minutes) Technical Interview (60 minutes) Second Interview (30 minutes) Final Interview (30 minutes) Life at Ruby Labs At Ruby Labs, we are more than a team; we’re a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe. We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries. #Li-Remote