[Remote] Associate Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Yardi is a leader in the property tech industry, seeking a strong writer with technical aptitude to join their Global Solutions Team as an Associate Technical Account Manager. This role involves providing technical support and authoring documentation to enhance client communication and support. Responsibilities Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success Champion client success by sharing relevant product features, best practices, and personalized guidance Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients Enjoy a continuous journey of learning as you master our products and industry trends to drive client success Skills Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience Comfortable providing live support via phone and email, confidently troubleshooting technical issues A proactive problem-solver with a strong customer-focused mindset Detail-oriented and process-driven, with a focus on accuracy and efficiency Adaptable and flexible; you thrive in fast-paced, ever-changing environments Skilled at building strong relationships and earning trust with clients Driven to exceed expectations and deliver exceptional customer service A quick learner who embraces new tools, technologies, and concepts Naturally organized and able to prioritize tasks with clarity and confidence Familiarity with property management or real estate software, particularly Yardi Hands-on experience with technical support and application troubleshooting Benefits 100% paid employee medical premiums Company profit-sharing plan Flexible work arrangements Company Overview Yardi Systems is an IT company that provides end-to-end property and investment management software and services to the real estate sector. It was founded in 1984, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Yardi has a track record of offering H1B sponsorships, with 13 in 2025, 13 in 2024, 12 in 2023, 14 in 2022, 10 in 2021, 23 in 2020. Please note that this does not guarantee sponsorship for this specific role.