[Remote] Billing Support Representative I, Remote - PST

Note: The job is a remote job and is open to candidates in USA. Ambry Genetics is a company that specializes in genetic testing and support services. They are seeking a Billing Support Representative I to serve as the primary contact for billing inquiries from patients, clients, and payors, providing assistance with billing-related issues and ensuring timely support. Responsibilities Provide support to clients and patients in a timely and professional manner Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing Document all client, patient, and payor interactions within Ambry systems completely and thoroughly Review, identify, and process documents appropriately Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues Demonstrate the following skills and abilities: Organize and attach documents to its corresponding case Real-time direct client communication Inter-departmental communication and coordination Preliminary billing and insurance knowledge Communicate intermediate knowledge of Ambry products and systems to internal teams Other duties as assigned Skills 1+ years of experience in billing support Possesses a high school degree or higher Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes Excellent telephone and communication skills Capable of excelling within a team environment Capable of accomplishing workload and additional projects with no supervision Ability to communicate effectively Attention to detail Ability to prioritize work Working knowledge of standard office equipment (printers, fax machines, phone systems, office software and internet) Flexibility regarding job assignments Working knowledge of Microsoft Office, Google Chrome, and internet usage required Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Certificates, Licenses, Registrations- none required Bachelor's degree preferred, but not required Salesforce or other case management software preferred Benefits Short-Term Incentive Plan with the target at 3% of your annual earnings Company Overview Ambry leads in clinical genetic diagnostics and genetics software solutions. It was founded in 1999, and is headquartered in Aliso Viejo, California, USA, with a workforce of 501-1000 employees. Its website is