Remote Customer Service Representative - Delivering Exceptional Customer Experiences in a Dynamic, Fully Remote Environment at blithequark

Join the blithequark Team: Revolutionizing Health Insurance Enrollment It's an exciting time to be part of blithequark , a pioneering company that's changing the landscape of health insurance enrollment. We're on the lookout for dedicated and self-driven individuals to join our elite teams as Remote Customer Service Representatives. As we continue to grow and adapt, we're committed to fostering a motivating and positive work environment that empowers our team members to deliver exceptional customer experiences. About blithequark blithequark is at the forefront of the health insurance industry, boasting the largest state-based marketplace footprint. Our innovative, consumer-friendly interface and decision support tools have empowered millions of consumers nationwide to make informed health plan decisions. We develop and operate award-winning cloud-based enrollment tools that cater to state-based exchanges, brokers, insurers, and consumers. Our comprehensive suite of services includes eligibility determination, plan selection, and enrollment technology for state agencies, as well as cutting-edge agent marketing and call center tools. Job Overview As a Remote Customer Service Representative at blithequark , you'll play a vital role in delivering an outstanding customer experience and simplifying the process of finding and enrolling in health insurance. This is a full-time, fully remote position that offers a dynamic and supportive work environment. Key Responsibilities Handle inbound and outbound calls with professionalism and poise Consistently deliver high-level customer service experiences, addressing customer inquiries and concerns Manage customer accounts, provide technical support, and perform application data entry Respond to online chat inquiries as assigned, ensuring timely and effective resolutions Interpret and follow defined procedures and policies, staying up-to-date with the latest developments Utilize creative problem-solving skills to address complex customer issues Demonstrate flexibility and adaptability in a fast-paced environment with changing projects and updates Effectively manage time and tasks, prioritizing multiple responsibilities and meeting productivity standards Participate in extensive self-study, training, and testing to ensure certification and compliance with regulatory guidelines Adhere to regulated guidelines for communications via all channels, maintaining the highest level of professionalism Essential Qualifications Moderate to advanced computer skills, with the ability to quickly learn new technology High level of professionalism, with excellent verbal and written communication skills Comfortable working from home in a dedicated, private, and secure workspace Self-motivated and success-driven, with a strong work ethic and commitment to delivering exceptional results Minimum internet speed of 35 mb/s, with a cable/fiber broadband internet connection and a hard-wired ethernet connection Personal laptop or desktop computer required for the training period Ability to commit to full attendance during the 3-week training period and complete a background check and health screening Preferred Experience Previous experience in customer support or technical support roles Familiarity with group and/or individual health insurance, or the Affordable Care Act Experience working in a call center environment Knowledge of CRM systems and practices Spanish bilingual skills, a plus What We Offer At blithequark , we're committed to providing our team members with a comprehensive benefits package and a supportive work environment. As a Remote Customer Service Representative, you'll enjoy: Paid training to ensure your success in the role Full-time, seasonal temp-to-permanent roles with opportunities for growth and development Performance and attendance-based incentives, in addition to a competitive base pay ($14.50 - $16.00 hourly, with enhanced rates for Spanish bilingual representatives) The convenience of working from home, with a collaborative and supportive team environment A comprehensive benefits package, including 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO) Career Growth Opportunities At blithequark , we're dedicated to helping our team members grow and develop in their careers. As a Remote Customer Service Representative, you'll have opportunities to: Develop your skills and expertise in a dynamic and supportive environment Take on new challenges and responsibilities, with opportunities for advancement Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices Join Our Team If you're a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark . As a Remote Customer Service Representative, you'll play a vital role in shaping the future of health insurance enrollment and making a positive impact on the lives of our customers. Don't miss this chance to join our dynamic team and be part of a company that's revolutionizing the health insurance industry. Apply now and take the first step towards a rewarding and challenging career at blithequark . Apply for this job