[Remote] Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. Grand River Solutions is dedicated to delivering comprehensive and compassionate harassment and discrimination response services. The Operations Coordinator plays a vital role in ensuring the organization runs smoothly, supporting process improvement and collaboration across teams. Responsibilities Support the continuous improvement of processes and workflows that drive day-to-day success Partner closely with teams across the organization to streamline operations, solve problems, and advance key initiatives Skills Excellent verbal and written communication skills The ability to function well in a high-paced, high-volume environment Strong organizational skills with the ability to prioritize tasks, balance shifting priorities, and work efficiently Exceptional attention to detail, care, and accuracy in completing tasks High Proficiency with Microsoft Excel, including pivot tables and charts Associate's degree or equivalent from an accredited institution At least 1 year of experience working with clients and customers At least 1 year of experience with multi-faceted, cross-functional, and highly visible projects 1 year of demonstrated experience working with BigTime software or similar timekeeping software preferred 1-2 years of experience working within an administrative process at an institution of higher education (Conduct, Title IX, Human Relations, Employee Relations, etc.) preferred 1-2 years of experience working with project platforms, CRM's or other data/case management software preferred Benefits Medical, dental, and vision coverage starting on Day 1 Life and disability insurance Stock options Employee Assistance Program (EAP) Competitive pay Remote work environment (occasional travel may be required) Home office setup support Employee referral program 401(k) plan Unlimited paid time off (PTO) Flexible work schedule with autonomy to set your own hours (availability required during core hours to meet with internal and external stakeholders and fulfill service needs) Company Overview Grand River Solutions specializes in providing Title IX, equity, and Clery Act support to K-12 schools and institutions of higher education. It was founded in 2018, and is headquartered in Saratoga, California, USA, with a workforce of 51-200 employees. Its website is