[Remote] Outbound Enrollment Specialist

Note: The job is a remote job and is open to candidates in USA. Pomelo Care is the national leader in evidence-based healthcare for women and children. As an Outbound Enrollment Specialist, you will be responsible for enrolling patients into Pomelo Care services and educating them about available resources, while achieving enrollment goals and supporting patients through effective communication. Responsibilities Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources Achieve member enrollment goals as driven by company KPIs Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs Document all interactions and maintain timely, accurate records of patient outreach activities Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services Work with families to schedule appointments and follow-up care as needed Participate in training and development opportunities to stay current on healthcare trends and regulations Manage inbound calls from potential patients Skills Ability to work Monday-Friday, 8:30am - 5:00pm CT Strong, empathetic communication skills Motivated by goals, metrics, and monthly bonus program Passionate about changing the current landscape of healthcare Strong organizational and time-management skills Ability to work independently and as part of a team Willing to work occasional overtime hours Are internet-connected, able to work remotely Experience working in a fast-paced and dynamic startup environment Experience in outreach enrollments and prospecting Familiar working with people assigned to Medicaid health plans Ability to scope and tackle ambiguous problems Benefits Competitive healthcare benefits Generous vacation policy Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship) Company Overview Pomelo Care is a health technology company that develops evidence-based healthcare solutions for women and children. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is