[Remote] Remote Bilingual Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. CLEAResult is leading the transition to a sustainable energy-efficient future. They are seeking a Bilingual Energy Efficiency Customer Support Specialist to assist utility customers in saving money and improving energy efficiency through various support services. Responsibilities Support multiple programs using multiple platforms Providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates Navigate a script expertly Support customers and tech inquiries Thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously Maintain a committed schedule with set lunches and breaks Appreciate goals and performance metrics Handle inbound or outbound voice calls Utilize chat/email interactions with customers Access personal performance data and progress in real time Skills High School Diploma or GED (required) Bilingual in English and Spanish (required) Experience handling inbound or outbound voice calls Expertly navigating a script Supporting customers and tech inquiries Comfort with a committed schedule with set lunches and breaks Appreciation for goals and performance metrics Ability to type 35+ WPM No attendance or punctuality concerns Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously Minimum of 6 months of previous experience within a customer-facing environment required Call Center experience in an inbound/outbound sales environment preferred Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitude Benefits Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours 401(k) with company match Paid vacation, sick, personal and parental leave time Paid Volunteer Time: giving back to our communities is important to us Employee Recognition Program – convert your recognition points into gift cards Employee Assistance Program – offers benefits to help you manage daily responsibilities Access to on-demand training courses to advance further in your career Company Overview CLEAResult is an innovative thinker in energy management and delivers the insight and technology to unleash the value of energy. It was founded in 2003, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is