Risk Analyst -Payments

Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 7000+ customers using Skimmer’s pool service software and running their businesses the modern way. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!) We’re looking for big thinkers with small egos, so let’s dive in! Our Values: At Skimmer we: • Realize our customers' success is our success. • Build humble, diverse teams who have fun winning. • Drive results with urgency. • Earn trust through transparent communication. What you'll do: Support the integrity and reliability of Skimmer’s Payments function by managing disputes (chargebacks), reviewing transactions for fraud and credit risk, and ensuring users are onboarded through a compliant KYC/KYB process. Serve as a key point of contact for resolving complex payments and fraud-related cases, ensuring a secure and trustworthy experience for end users. Strengthen internal processes to reduce risk, improve response times, and enhance customer confidence in the platform. Key Responsibilities: • Develop deep expertise in Skimmer’s invoicing and payments systems, with a focus on Stripe Connect integrations and payment operations. • Act as a subject matter expert and escalation point for payments-related issues and support cases. • Maintain a strong technical understanding of Stripe’s API and payments infrastructure. • Create and maintain comprehensive documentation in Notion, including workflows, training materials, video tutorials, and guides. • Continuously improve payment processes to increase scalability, efficiency, and customer experience. • Manage payment disputes and chargebacks, ensuring prompt resolution and thorough documentation with adherence to SLA’s. • Monitor and investigate suspicious activity using tools such as LexisNexis, Emailage, and internal reporting tools to mitigate fraud and maintain platform integrity. • Collaborate with Marketing, Sales, and Customer Success teams to ensure accurate messaging and support for payments-related initiatives. • Support ongoing improvements in compliance and risk management related to Payments. • Utilize and maintain dashboards and reports on payment operations, dispute trends, fraud patterns, and payouts. Our Tools and Platforms: Payments & Risk: Stripe, LexisNexis, Emailage, Secretary of State entity search tools, service professional review sites CRM & Communication: HubSpot, Slack, Notion, Google Workspace Analytics & Documentation: SQL, Notion dashboards, Stripe Sigma, internal reporting tools Your Experience: • Strong understanding of digital payments, card networks, and processors, especially Stripe Connect • Experience in risk management, KYC/KYB verification, chargebacks, and fraud prevention • Proficient in LexisNexis, HubSpot, Notion, Slack, Google Workspace or other industry tools • Exceptional written and phone communication skills for documentation and customer outreach • Analytical mindset with attention to data accuracy and operational detail • Proven cross-functional collaboration with Product, Support, Engineering, and Compliance teams Benefits • Competitive base pay + bonus potential • Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) • Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. • Immediate access to 401(k) with company match • Flexible PTO (MINIMUM of 10 days required every year) • 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner • Remote work friendly • Comprehensive learning and development budget • A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply. Apply tot his job