Support Engineer (m/w/d)
Job Title Remote Support Engineer (m/w/d) Job Description At Philips, we believe our people make the difference. As a Remote Support Engineer, you’ll play a key role in helping customers succeed and improving lives through technology. We’re looking for someone who enjoys solving technical challenges and building trusted relationships with customers . As a Remote Support Engineer , you’ll be the first line of help for our customers — delivering exceptional service and ensuring they get the most out of Philips products. You’ll support users across the DACH and EU regions, focusing on our Patient Care and Cardiology Informatics solutions . This role is at the heart of our customer support operations , working closely with cross-functional teams to improve both our products and the overall customer experience. Location: Preferably Eindhoven (NL) or Vienna (AT) — remote work possible from any EU country with a Philips office (such as Germany, Czech Republic, Poland, Romania, Hungary, Spain, Portugal). Your role Provide remote support for over 200 customers, resolving technical issues efficiently and empathetically. Troubleshoot and analyze software and hardware incidents following standard Philips procedures. Escalate critical or complex cases to senior experts when needed. Maintain a high level of technical knowledge and continuously grow your expertise. Contribute to our knowledge base and share best practices with global support teams. Ensure every customer interaction reflects Philips’ commitment to quality and care. You are the right fit if: Fluent German (mandatory) and good English communication skills. Experience in customer-facing technical support roles. Strong analytical and problem-solving abilities. Degree in Computer Science or related technical field. Knowledge of Microsoft SQL Server, DICOM, HL7, T-SQL, or scripting languages (e.g., PowerShell). ITIL Foundation certification and prior technical work on ISCV / XPER / IBE will be an added advantage. A collaborative, proactive, and customer-oriented mindset. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an onsite role. Compensation (for Austria) Minimum annual salary per the Austrian Collective Agreement: €59,015.46 gross , with a willingness to overpay based on experience and qualifications. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business . Discover our rich and exciting history . Learn more about our purpose . If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here . #LI-EU