Technical Support Advisor - Spanish Language

About the position Responsibilities • Provide world-class problem solving and customer support via phone or chat. • Use technical expertise, creativity, and passion to meet customer needs. • Support popular products including iPhone, iPad, MacBook, iMac, and more. • Guide conversations with customers of all skill levels. • Explain step-by-step solutions tailored to individual customers. Requirements • Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience. • Able to read, write, and speak fluently in Spanish and English. • Aptitude for building technical problem solving skills with an eagerness to learn and take on new challenges. • Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy. • Successful completion of all trainings, testings, and certifications required for this role. • Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. Central time, including weekends and holidays. Nice-to-haves • Passion for customer service and ownership of the customer experience. • Experience supporting customers in person or via phone, email, or chat. • Maintains a positive attitude and growth mindset by displaying resiliency. • Ability to create mutual understanding while navigating challenging situations. • Able to effectively adjust guidance to the needs of diverse individuals. • Able to communicate clearly and effectively with customers while accurately documenting notes. • Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently. • Thrives on a team where expertise is shared and feedback is valued. Benefits • Competitive pay. • Great benefits. • Eligibility to participate in the company stock plan. • Time off. • Employee discount. • Dedicated resources to support ongoing growth and career development.