Workplace Ambassador

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facility Ambassador – JLL What this job involves: As a Facility Ambassador at JLL, you will deliver exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused environment that reflects JLL's commitment to superior client experiences. You'll serve as the primary point of contact for client employee inquiries while increasing engagement and partnership between JLL, service partners, and clients to provide superior service delivery that creates lasting, memorable experiences. What your day-to-day will look like: Developing and Maintaining Goals: • Serve as initial point of contact for all client employee inquiries, issues, troubleshooting, compliments, and feedback related to workplace services • Ensure Facility Ambassador services are executed consistently with SLAs, standard processes, professional brand image, and compliance with applicable laws • Conduct routine walkthroughs and assessments of soft service delivery to ensure compliance with service level agreements and performance metrics • Support data collection, analysis, and reporting to ensure alignment with clients' goals and objectives • Strive to improve service performance while achieving and exceeding performance goals and team goals Ensuring Exceptional Customer Service: • Work collaboratively within account team in service delivery across all business lines (FM, Engineering, Transactions, Projects) • Provide intuitive service delivery by anticipating needs or concerns and exceeding client expectations • Build meaningful lasting relationships with client employees and guests, carrying a hospitality calling card • Maintain visible engagement and workplace presence, spending minimum two hours daily welcoming employees at reception or entrances • Walk floors to ensure workspaces (offices, desks, conference rooms, mailrooms, pantries) are stocked and maintained • Receive and respond to all requests or issues within one day, including personal follow-up to ensure satisfaction Required Qualifications: • Bachelor's degree or equivalent • 3-5 years prior experience in hospitality, facility/property management, operations, or commercial real estate knowledge preferred • Exceptional customer service skills with genuine passion for hospitality • Ability to manage multiple priorities and deliver results in fast-paced environment • Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service • Ability to work independently with strong prioritization and time management skills • Excellent verbal and written communication skills with professional communication ability • Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook) Preferred Qualifications: • Experience with data collection, analysis, and reporting processes • Background in continuous improvement and innovation initiatives • Knowledge of business intelligence tools and best practices development • Experience identifying potential risks and escalation procedures • Understanding of privacy, security, and operational disruption prevention Location: Onsite - Atlanta, GA Location: On-site –Atlanta, GA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.