**Customer Support Advocate - Remote at blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment? Do you thrive in a fast-paced setting where no two days are the same? If so, we invite you to join blithequark as a Customer Support Advocate, working remotely to provide top-notch support to our customers. At blithequark, we're revolutionizing the way people live and work by connecting them with the resources and services they need to thrive. Our platform is built on the principles of innovation, inclusion, and hard work, and we're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. As a Customer Support Advocate, you'll play a critical role in delivering an exceptional experience for our customers. You'll be the face of blithequark, providing timely and effective support through various channels, including phone, email, and chat. Your primary goal will be to resolve customer issues efficiently, while also providing proactive support to prevent future problems. **Key Responsibilities:** * Respond to customer inquiries in a timely and professional manner, via phone, email, chat, or other channels * Provide accurate and helpful information to resolve customer issues, while also escalating complex problems to senior support agents or other teams as needed * Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences * Analyze customer feedback and use insights to improve support processes and procedures * Stay up-to-date with product knowledge and industry trends to provide expert-level support * Meet or exceed performance metrics, including first-call resolution rates, customer satisfaction scores, and average handle time * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications:** * Minimum 1 year of customer service experience in a fast-paced, dynamic environment * Excellent customer service skills, with a focus on empathy, active listening, and problem-solving * Tech-savvy: Proficient in using online tools and systems, with excellent typing skills and the ability to navigate complex software applications * Adaptability and a love for change and improvement in a fast-paced environment * Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner * Reliable and punctual, with excellent time management skills and a strong work ethic * Embracing the unknown: Comfortable working cross-functionally with other teams, working through ambiguity, and multitasking **Preferred Qualifications:** * Knowledge of CRM tools and software applications, such as Zendesk or Salesforce * Experience working in a remote or virtual environment * Familiarity with product development and release cycles * Strong analytical and problem-solving skills, with the ability to identify trends and patterns * Experience working with diverse customer populations, including those with varying cultural, linguistic, and ability backgrounds **Benefits and Perks:** * Base hourly pay: $17.50/hour * Bonus opportunities based on performance * Comprehensive benefits package, including health insurance, 401k match, and generous time off * Perks, including product stipends, wellness and productivity stipends, IKEA discounts, reproductive health support, and more * Diversity and inclusion initiatives, including an active commitment to equity within our company and platform **Work Environment and Culture:** At blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that diversity and inclusion are essential to driving innovation and success, and we're dedicated to fostering a culture that values and celebrates individual differences. Our remote work environment is designed to provide flexibility and autonomy, while also ensuring that our team members feel connected and supported. We use a range of tools and platforms to facilitate communication, collaboration, and knowledge-sharing, and we're always looking for new ways to improve our processes and procedures. **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our team members grow and develop their skills and knowledge. We offer a range of training and development opportunities, including workshops, webinars, and online courses, as well as mentorship programs and career coaching. We also encourage our team members to take ownership of their learning and development, and we provide resources and support to help them achieve their goals. Whether you're looking to advance your career or simply gain new skills and knowledge, we're committed to helping you succeed. **How to Apply:** If you're passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment, we invite you to apply for the Customer Support Advocate role at blithequark. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and learn more about your qualifications and experience. Thank you for considering blithequark as your next career destination! Apply for this job