Bilingual Customer Service Representative - Remote - Florida/Texas Only

Remote, USA Full-time Posted 2025-04-26

About the position
The Bilingual Customer Service Representative at Teleperformance USA is a remote position focused on providing exceptional customer service to clients in Florida and Texas. The role involves responding to customer inquiries through various communication channels, resolving issues, and ensuring customer satisfaction. This position emphasizes a collaborative work environment and offers opportunities for personal and professional growth within the company.
Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
? Calmly attempt to resolve and de-escalate any issues
,
? Escalate interactions when necessary and appropriate
,
? Respond to requests for assistance and/or possible processing payments
,
? Track all call related information for auditing and reporting purposes
,
? Provide feedback on call issues
,
? Upsell if required
Requirements
? Ability to work remotely in a virtual team environment
,
? 6 months Customer service experience preferred
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Ability to navigate Windows operating systems
,
? Organization and work prioritization skills
Nice-to-haves
Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs

Apply for the Job

Bilingual Customer Service Representative - Remote - Florida/Texas Only

Similar Remote Jobs

Bilingual Customer Service Representative - Remote - Florida/Texas Only

Customer Support Specialist (Remote) AT Chewy

Customer Support Specialist (Remote) - Chewy part Time Jobs

Walmart Data Entry Remote Jobs (Part - Time) $26/H

Walmart Data Entry Remote Jobs (Part - Time) $26/H - Part Time Jobs

Freelance Information Form

Centers Tech Support Manager

Full Time Drive-Thru Cashier $15/hr

Travel Nurse RN - Med Surg - $2,324 per week

Freelance Remote Transcriber

Virtual Assistant Side Hustler

Personal Travel Planner (Remote)

Lionbridge Remote Jobs: Join Our Team Today!

Remote/West Coast-Digital Direct Agent

Remote WFH Full Time Administrative Assistant - Typing - Part Time Entry Level

Full Charge Bookkeeper

OnlyFans Chat Support Specialist ? Remote (No Phone Calls Required)

Remote Amazon Data Entry Jobs - No Experience - Part-Time

Remote Receptionist / Administrative

Delta Virtual Jobs ? Work From Anywhere (Hiring Now)