Call Center Support Coordinator - Remote - Part Time

Job Type
Part-time
Description
Metro PT is looking for a part-time Call Center Support Coordinator. Under the supervision of the Call Center Supervisor, he or she will assist in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care. Come be a part of a growing organization in a progressive, supportive, and innovative team!
Job Status: Part-Time
Location: Remote with preference for candidates in the New York area but we can accept candidates from New York, Florida, Georgia, Maryland, Pennsylvania, and Virginia
Hourly Rate: $17-$20
Requirements
What You'll be Doing!
? Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
? Route escalated calls to the appropriate department and personnel.
? Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
? Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
? Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
? Answer a high volume of calls
Schedule: 11am-4pm Monday, Tuesday, Thursday, Friday
Who You Are!
? High School Diploma or equivalent
? Strong customer service skills; ability to diffuse client frustrations
? Excellent interpersonal and communication skills
? Ability to use logic and problem-solving skills to resolve issues
? Ability to work independently under tight deadlines in a rapidly changing environment
? Excellent time management and organizational skills
Salary Description
$17-$20/ hour