Chat Support Representative

Remote, USA Full-time Posted 2025-07-31

A chat support agent connects with customers through instant messaging on a business?s website or mobile app. The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.Chat support agents typically work within a customer service platform or chat software that integrates with a business?s customer relationship management (CRM) system. Customers can access chat support agents at any time through a web browser or in-app, using a pop-up chatbox.We are looking for a Live Chat Support Specialist to assist our customers with technical problems when using our products and services.responsibilities include:? Becoming a brand or product expert.Chat support agents should have a thorough understanding of both the brand and the products. By cultivating in-depth knowledge, they can provide customers with reliable support throughout the purchasing process or troubleshoot any issues that arise.? Maintaining live chat best practices.Live chat best practices include clear, correct writing and professional language. In addition, they involve responding to every customer query, making sure customers feel valued, and following up with customers post-chat.? Providing pre- and post-sales support.Customers generally feel more confident in making a purchase when they can contact a chat support agent. With this in mind, chat support agents should carefully answer customer questions, provide clear and transparent details on the products, and patiently guide customers through the purchasing process.

Apply Job!

Apply for the Job

Chat Support Representative

Similar Remote Jobs

Chat Support Representative

Retail Beer Stocker

Food Prep Cook

Director, Category Insights

Transcription Services Expert

Live Chat Support

Customer Relations Associate

Chat Support Specialist

Retail Cashier Associate

Hospitality Desk Agent

Apple Support College Program At Home Advisor - North Carolina A&T State University

Porter - Temporary

Manager, Portfolio

UPS Data Entry Clerk (Entry Level/No Experience)

Teleperformance ? Customer Service and Sales Representative- Within 50miles of Columbia, SC ? Columbia, SC

Client Services Manager-Auto/worker (Remote)

Data Scientist II - Merch & Pricing (REMOTE)

We Are Now Hiring New Pickle, Jam & Salsa Kitchen Vendor-Distributors - Nationwide- Sparks, NV

Wellness Educator (Remote Work)

Business Development Manager (Recruitment Services) - Part Time