Chat Support Representative

Remote, USA Full-time Posted 2025-04-26

The Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform.

Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
? What you'll do
? Support existing Vetcove users by responding to user inquiries via live chat, email, and phone in a timely manner
? Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
? Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
? Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
? Work with vendor and industry partners to streamline communication and alerts between systems
? Help to continuously develop and expand processes in order to streamline support workflows

Apply for the Job

Chat Support Representative

Similar Remote Jobs

Chat Support Representative

ATT Careers Remote

Online Teachers Needed

Content Operations Coordinator

Medical Transcriptionist (Remote)

Remote Cantonese Transcriptionist/Translator

Healthcare Billing Specialist-remote

Lodging Specialist (Virtual)

Data Entry (Remote)

Remote Sales Agent

Certified Home Health Aide (CHHA) - Hourly - $18-$25 / hour

American Airlines Information Technology Jobs $26/Hour ? mysmartpros

Business Intelligence Leaders

No Experience Fedex data entry jobs ? Entry Level

Discover a Flexible Customer Service Role with Pay Starting at 19 Per Hour

Wells Fargo Remote Job (Data Entry, Entry Level) $70-80$/Year- E4S

Remote Call Center Representative

Amazon Work from Home Data Entry Jobs

Filmed Tutorial on Setting Up Google PPC Ads for Realtors

Amazon Product Testing Jobs – Remote Opportunities