Customer Service Representative, Bilingual - Spanish/English

Description:
? The Customer Service Representative (Bilingual: Spanish and English) Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
? This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
? Candidates must reside in the state of New Mexico.
? A remote Customer Service Representative position at Concentrix is just the right place for you!
? As a remote Customer Service Representative, you?ll join an organically diverse team from 70+ countries where ALL members contribute and support each other?s success and well-being.
? Together, we help the world?s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
? We?ll give you all the training, technologies, and continuing support you?ll need to succeed.

Requirements: ? The ability to read, write and speak fluently both Spanish and English ? Must reside in the state of New Mexico ? 1+ year of customer service experience ? Open availability ? A high school diploma or GED ? A quiet, distraction-free environment to work from in your home ? Proficiency in fast-paced multi-tasking ? Eagerness to learn new technologies ? Strong computer navigation skills and PC knowledge ? A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) ? High Speed internet (no wireless/hotspots or satellite) and a smartphone ? Must reside in the United States or have a valid U.S. address for residence

Benefits:
? Paid training and performance-based incentives
? Starting wage between $15.00/hr - $17.50/hr
? Lucrative employee referral bonus opportunities
? 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
? Health and wellness programs with trained partners to help promote a healthy you
? Mentorship programs that support your rewarding career journey
? Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
? Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more