Customer Service - RMA Order Management

Remote, USA Full-time Posted 2025-04-26

Description:
? Process incoming Return Material Authorization (RMA) orders from Calix Customers
? Order entry for RMA orders, including order validation for order accuracy
? Respond to product delivery concerns and work with internal teams for resolution
? Answer delivery inquiries from customers and sales teams
? Inform customer about the ordering process
? Control and monitor inventory levels, including making system adjustments based on physical information
? Interface with third-party logistics vendors to ensure materials are moving through the supply chain.

Requirements: ? Experience with ERP systems, preferably Oracle ? Experience with CRM systems, preferably Salesforce.com ? Transactional knowledge of order creation and RMA processing ? Excellent analysis and problem-solving skills ? Highly organized and motivated with the ability to work on multiple projects ? Ability to work well under pressure in a fast-paced environment ? Proven ability to meet deadlines, follow through on details, and provide input and feedback to the team ? Excellent written and verbal communication skills ? Strong computer knowledge and skills in Microsoft Office and Excel ? Possess a professional and cooperative attitude

Benefits:

Apply for the Job

Customer Service - RMA Order Management

Similar Remote Jobs

Customer Service - RMA Order Management

Scheduling Operations Associate - Part-Time Contract

Fully Entry Level Business Development Manager

No Experience Chat Support Specialist (Remote)

SATCOM Ground Segment Target Architecture Support

Customer Service Representative II (Part Time)

Home Decor Product Reviewer / Tester

Amazon Product Testers (Work At-Home Positions)

Remote Recruiter | Work From Home

Help Us Reach More Homeschooling Moms

Telephone / Virtual Premium Auditor

Now Hiring: Remote Work-from-Home Opportunities at Amazon

Delta Airlines (Customer Service Representative) Jobs ? Apply Now

$17 ? $19/hour Work from Home Experienced Medical Claims RepresentativeSan Antonio, TX

Sr. Data Scientist with Python, Palantir Experience

Human Resources Generalist II - Fully Remote (AZ, FL, IL, IN, NC...

Sales Development Representative - Outbound

Appointment Booking Specialist (Remote)

Temporary Travel Counselor Position - Full-time

(Entry level / No experience) Costco Data Entry Remote Jobs ? Work...