Live chat support specialist
Remote, USA
Full-time
Posted 2025-04-26
We are looking for a Live Chat Specialist to provide real-time support to our customers. This role involves addressing inquiries, solving problems, and ensuring a positive customer experience through online chat.Key Responsibilities:- Engage with customers via live chat to provide information and resolve issues.- Troubleshoot problems and escalate complex issues when needed.- Document... interactions and maintain accurate records.- Stay updated on product knowledge to assist customers effectively.- Collect and report customer feedback for service improvement. Requirements
We are looking for a Live Chat Specialist to provide real-time support to our customers. This role involves addressing inquiries, solving problems, and ensuring a positive customer experience through online chat.Key Responsibilities:- Engage with customers via live chat to provide information and resolve issues.- Troubleshoot problems and escalate complex issues when needed.- Document interactions and maintain accurate records.- Stay updated on product knowledge to assist customers effectively.- Collect and report customer feedback for service improvement.
About the Company:
finesse worldwide inc
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