Remote Customer service rep.

Company Overview

Formapelec is a dynamic and innovative company committed to pushing the boundaries of creativity and technology. We specialize in delivering cutting-edge solutions and services across various industries, fostering a culture of excellence and collaboration.

Job Title

Remote Customer Service Representative

Job Location

United States

Job Description

We are seeking a dedicated and empathetic Remote Customer Service Representative to join our team in the United States. As a Customer Service Representative at Formapelec, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our products and services. You will work closely with various teams to resolve customer inquiries and contribute to the continuous improvement of our customer service processes.

Key Responsibilities
? Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
? Resolve customer issues and complaints with patience and efficiency.
? Collaborate with internal teams to provide accurate and comprehensive solutions.
? Maintain detailed records of customer interactions and transactions.
? Identify and escalate complex issues to appropriate departments.
? Contribute to the development of customer service best practices and procedures.

Qualifications
? 0-5 years of experience in customer service or a related field.
? Excellent communication and interpersonal skills.
? Strong problem-solving abilities and attention to detail.
? Ability to work independently and manage time effectively in a remote environment.
? Proficiency in using customer service software and tools.
? A positive attitude and a passion for helping others.

Why Join Us?

At Formapelec, we offer a vibrant and inclusive work environment where your skills and dedication will be highly valued. Join us to be part of a team that supports growth, collaboration, and the pursuit of excellence in delivering innovative solutions.